Hybrid IT Asset Management Analyst

at CVS Health

• Job title: IT Asset Management Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $21 - $45 per hour
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Dallas, United States

About the role

• IT Asset Management Analyst providing technical support to end-users and overseeing IT asset lifecycle. Requires expertise in asset management and strong data analysis skills.

Responsibilities

• Applies in-depth knowledge to provide technical support to end-users, diagnosing and resolving technical issues through various channels while delivering customer service
• Documents solutions, contributes to knowledge bases, and analyzes incident trends to improve processes and enhance user experience
• Manages and oversees the lifecycle of information technology (IT) assets within an organization through tracking, monitoring, and optimizing the use of IT assets to ensure compliance, cost-effectiveness, and operational efficiency
• Creates and maintains an accurate inventory of all information technology assets, including hardware and related documentation including configuration details, license agreements, warranties, and maintenance records
• Coordinates the deployment of assets, ensuring proper configuration, installation, and integration into the existing information technology infrastructure
• Ensures assets are properly maintained, upgraded, and retired in accordance with organizational policies, industry best practices, and regulatory requirements
• Analyzes asset utilization and performance to identify opportunities for optimization
• Monitor depot and deploy vendor’s quality of service (shipments, returns and E-Waste)
• Assist with data analysis to project inventory needs and optimize procurement processes
• Track devices tagged as legal hold from identification through release phases
• Execute hardware reclamation processes (employees, contractors and providers)
• Conduct routine audits to validate inventory records and identify lost/stolen devices
• Reconcile and reclaim licenses to reduce expense
• Generate reports for KPIs, scorecards and dashboards for operational and compliance insights
• Liaise with various groups (facilities, recruiting, HR, onboarding, Service Desk, etc.)

Requirements

• Prior experience working with customers, vendors, or support tools
• Excellent verbal and written communication skills (English)
• Ability to effectively manage multiple deliverables and priorities to meet deadlines
• Passion for being organized and detail oriented
• Understanding of asset management principles from procurement to end of life phases
• Strong data analysis and problem-solving skills
• 2+ years of applicable experience (preferred)
• Experience with asset management and ticketing systems (e.g. Jira, ServiceNow) (preferred)
• Certified Asset Management Professional (CAMP) preferred
• Familiarity with ITIL preferred, especially ITAM and request management processes
• Bachelor's degree preferred or equivalent experience

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access