Business Analyst working closely with the Platform Architect for Microsoft Dynamics 365. Involved in designing and configuring applications while advising on complex solutions architecture.
About the role
- IT Asset Management Analyst providing technical support to end-users and overseeing IT asset lifecycle. Requires expertise in asset management and strong data analysis skills.
Responsibilities
- Applies in-depth knowledge to provide technical support to end-users, diagnosing and resolving technical issues through various channels while delivering customer service
- Documents solutions, contributes to knowledge bases, and analyzes incident trends to improve processes and enhance user experience
- Manages and oversees the lifecycle of information technology (IT) assets within an organization through tracking, monitoring, and optimizing the use of IT assets to ensure compliance, cost-effectiveness, and operational efficiency
- Creates and maintains an accurate inventory of all information technology assets, including hardware and related documentation including configuration details, license agreements, warranties, and maintenance records
- Coordinates the deployment of assets, ensuring proper configuration, installation, and integration into the existing information technology infrastructure
- Ensures assets are properly maintained, upgraded, and retired in accordance with organizational policies, industry best practices, and regulatory requirements
- Analyzes asset utilization and performance to identify opportunities for optimization
- Monitor depot and deploy vendor’s quality of service (shipments, returns and E-Waste)
- Assist with data analysis to project inventory needs and optimize procurement processes
- Track devices tagged as legal hold from identification through release phases
- Execute hardware reclamation processes (employees, contractors and providers)
- Conduct routine audits to validate inventory records and identify lost/stolen devices
- Reconcile and reclaim licenses to reduce expense
- Generate reports for KPIs, scorecards and dashboards for operational and compliance insights
- Liaise with various groups (facilities, recruiting, HR, onboarding, Service Desk, etc.)
Requirements
- Prior experience working with customers, vendors, or support tools
- Excellent verbal and written communication skills (English)
- Ability to effectively manage multiple deliverables and priorities to meet deadlines
- Passion for being organized and detail oriented
- Understanding of asset management principles from procurement to end of life phases
- Strong data analysis and problem-solving skills
- 2+ years of applicable experience (preferred)
- Experience with asset management and ticketing systems (e.g. Jira, ServiceNow) (preferred)
- Certified Asset Management Professional (CAMP) preferred
- Familiarity with ITIL preferred, especially ITAM and request management processes
- Bachelor's degree preferred or equivalent experience
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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