Tier 2 IT Support Specialist providing technical support for Commonwealth of Pennsylvania users and infrastructure. Troubleshooting hardware/software issues and ensuring compliance with state policies.
About the role
- Internal IT Support Team Lead guiding a dynamic technical support team in Slovenia. Overseeing daily operations and IT projects while fostering team growth in a hybrid work environment.
Responsibilities
- Lead and mentor the Internal IT Support team, providing technical guidance, and fostering professional growth
- Coordinate the daily operations of the helpdesk, ensuring support tickets are prioritized and resolved efficiently to meet service level agreements (SLAs)
- Oversee technical onboarding, ensuring new employees are set up with IT tools seamlessly
- Act as a senior point of escalation for complex technical issues across Windows, macOS, and Linux platforms
- Lead and coordinate key IT projects, such as system upgrades and new technology rollouts, ensuring successful execution
- Maintain and improve IT documentation, procedures, and best practices to enhance team efficiency
- Assist in managing IT asset lifecycle, including procurement, deployment, and inventory
- Champion the team's adherence to security standards and compliance frameworks, including ISO 27001
- Identify opportunities for process improvement and automation within the IT support workflow
- Contribute to the IT support budget planning and tracking process.
Requirements
- At least 4 years of experience in IT support or system administration
- Proven experience as a senior team member, mentor, or project lead
- Expert knowledge of system administration across Windows, macOS, and Linux environments
- Natural leadership and mentoring skills with a passion for helping others succeed
- Strong project coordination and organizational abilities
- Familiarity with IT procurement processes and budget principles
- A collaborative, hands-on, and "get-it-done" mindset
- Excellent communication skills and the ability to manage multiple priorities effectively
- Bonus points if you have experience working in a bigger international work environment and with supporting multiple locations.
Benefits
- Comprehensive compensation package (based on your experience)
- Hybrid work model
- 30 days annual leave
- Educational learning opportunities to support each employee's professional growth journey
- Sports activities, team building, and informal gatherings
- Free drinks, fruit, and ice cream.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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