PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
About the role
- Be the first point of contact for customers, understanding their needs and ensuring a clear, human-centered experience.
- Assist customers with tutorials, questions, and minor configurations.
- Log support tickets, track progress, and provide transparent follow-up to customers.
- Collect feedback and identify patterns of recurring questions or errors.
- Support testing of new features and integrations.
- Document bugs and platform behavior.
- Retest fixes implemented by the technical team before releasing them to customers.
- Update support materials, tutorials, and checklists used in onboarding and support.
Requirements
- Genuine curiosity and an interest in technology — a desire to understand how things work.
- Clear, empathetic, and instructional communication.
- Active listening — listen before acting.
- Proactivity — asking questions is part of learning.
- Organized and detail-oriented.
Benefits
- Breakfast
- Transportation voucher
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