Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Collections Specialist I at Solventum handling accounts receivable and customer payment schedules. Collaborating with diverse customers to resolve payment issues and control delinquency.
Responsibilities
- Notify low customers of delinquent payments and collect all accounts receivable due in the assigned area.
- Work with customers to develop and maintain payment schedules in accordance with terms.
- Takes immediate action on accounts requiring priority handling due to age or amount of delinquency.
- Utilizes all available collection techniques to control the delinquency of the receivables.
- Interacts with internal and external customers to resolve any problems associated with delinquent accounts.
- Responsible for recommending accounts to the Collection Team Lead for assignment to an outside collection agency or for legal action.
- Authorizes credit releases and credit holds for select referral accounts based on the status of the account in relation to its credit line and/or delinquency situation.
- Management of customer credit limits.
- Recognize potential write-offs/ bad debt and recommend action to be taken.
- Function as liaison between Credit, Billing, and Accounts Receivable, corporate, and the field organization.
- Participate in any and all reasonable work activities as assigned and deemed appropriate by management.
Requirements
- Bachelor’s degree in business or related field or advanced student
- 2 years + Collections or Contact Center experience required
- Advanced English (oral and written) B2+
- B2B experience or related Healthcare background
- Experience with Microsoft Office applications including Word, Excel & Outlook
- Ability to convey positive customer service and team-oriented attitude
- Soft skills: Verbal and written communication skills, capability to work under pressure, active listening, strong multitasking skills, negotiation techniques, time management, decision-making
- Technical skills: Critical Thinking, demonstrates knowledge of basic accounting skills, PC skills
Benefits
- Health insurance
- Flexible work arrangements
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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