Resource Manager driving operational excellence across EMEA for Croud, a global digital marketing agency. Ensuring effective resource management and team wellbeing through data - driven decision making.
About the role
- Implementation Team Manager responsible for delivering transformation goals and coordinating operations in Energy & Utilities. Leading teams and supporting training to enhance client operations.
Responsibilities
- Support the Implementation Lead in delivering programme milestones and transformation goals.
- Coordinate and execute operational tasks aligned with the client’s operating model.
- Act as a key contact for team-level queries related to client processes, systems, and training.
- Assist in the rollout of new procedures, systems, and training materials.
- Monitor progress against implementation plans and escalate risks or issues appropriately.
- Facilitate team briefings, feedback sessions, and knowledge sharing to ensure alignment and engagement.
- Champion adoption of new processes and tools, encouraging best practice and continuous improvement.
- Provide hands-on support during system changes, training rollouts, and process transitions.
- Adherence to company targets and KPIs.
Requirements
- A minimum of 2 years’ experience team leading within the client’s operating model in a utilities or broadband team.
- Strong communication skills, with the ability to clearly relay information and support others through change.
- Ability to work collaboratively across teams and functions.
- Comfortable working in a fast-paced, evolving environment with multiple priorities.
- Good organisational skills and attention to detail.
- Leadership and strong skills in specific HR-related areas to aid people development.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Openness to undertake training relevant to the role, including consulting, communication, and transformation methodologies.
- Willingness and ability to travel nationally and overseas as required.
- 2 to 4 years’ experience in the relevant field/industry.
- Exposure to transformation programmes or change initiatives.
- Experience in training delivery or process documentation.
- Familiarity with digital tools and systems used in broadband or utilities operations.
Benefits
- Starting on 28 days annual leave per year (inclusive of Bank Holidays)
- Death in Service - times two of your salary (subject to criteria)
- Enrolment to a contributory pension scheme (starts after 3 months)
- Free Eye Care – Receive Specsavers vouchers for eye tests and a contribution to glasses if needed for VDU use.
- Employee Assistance Programme - provides highly confidential help and advice for legal, financial, and medical concerns.
- Plus, access to the MyMindPal app
- Company Mental Health First Aiders
- Enhanced Family Leave Pay with service
- Access to a Health Cash Plan Scheme
- Free tea and coffee, breakfast and sandwiches at head office.
- Free car parking and electric car charging point at head office.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Resource Manager driving operational excellence across the EMEA agency for a digital marketing firm. Ensuring resource levels are appropriate and optimizing resource management strategies for client needs.
Manager overseeing Windows Server and VMware architecture, implementing cloud migration strategies, and leading legacy system migrations in Noida, India.
Principal Network Manager improving TfL’s road and bus networks through data - driven insights and innovative traffic management solutions. Leading teams in technical assurance and guidance while optimizing traffic systems.
Nurse Case Manager II managing complex care needs, assessing and implementing care plans for members in Louisiana. Providing services telephonically or on - site in community settings.
Provider Network Manager developing provider contracts through negotiations and relationship development at Elevance Health. Collaborating with healthcare providers and working with increased independence on complex contracting.
Leiter für unser Netzteam bei Avacon Netz GmbH in Schöningen. Fachliche und disziplinarische Verantwortung für Mitarbeitende, Netzbetrieb und Beschwerdemanagement.
Senior Manager responsible for client incident management at Zelis, improving incident resolution and team leadership in healthcare financial services. Focus on evolving frameworks to reduce incident frequency and severity.
IT Service Manager overseeing IT solutions and collaboration across departments at Avacon Netz GmbH. Responsible for Microsoft Azure applications and innovative IT solutions.
Electrical Works Manager providing technical expertise and project management in wind energy projects. Collaborating with clients and internal teams to ensure successful execution and delivery.