Supplier Quality Manager at TEICON ensuring compliance and quality in industrial projects for global clients. Collaborating with teams and driving supplier development and risk mitigation.
About the role
- Incident Manager overseeing critical incidents and leading technical teams for a global company. Requires fluent German and English with ITIL knowledge.
Responsibilities
- Overseeing critical (P1/Major Incident) incident resolution within compound environments with complete confidence
- Demonstrate the ability to lead the virtual teams of technical resource from all technical areas
- Ensure full engagement and focus of relevant resolvers for impact and decision-making purposes
- Responsible for verifying the severity of all levels of incidents
- Responsible for creating clear and accurate communication during incidents across the business
Requirements
- Fluent in German and English
- Detailed knowledge of the theory and operation aspects of their process
- Operational experience in the Incident Management process is a plus
- Understanding of the ITIL best practices
- Experience in a customer service environment
- Competent with Microsoft Office
- MIM Hotline Duty = Answering calls
- Coordinate with the team to ensure efficiency when handling the MI
- Take over and handover critical incidents from / to other team members
- Lead and moderate technical bridges from MIM point of view
- Coordinate service restoration in close collaboration with Technical Experts, Service Delivery Managers and Technical Service Integrators
- Create a documentation in technical Bridges
- Creation of an action plan
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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