About the role

  • Own and manage the onboarding journey for new large and corporate customers
  • Act as the main point of contact for customer stakeholders during implementation
  • Coordinate across multiple internal business areas to ensure timely delivery of all tasks
  • Identify and remove blockers, escalating or resolving issues quickly
  • Create and refine onboarding processes, tools, and documentation
  • Provide clear and regular updates to both internal teams and customers
  • Work closely with the Account Management and Customer Success team to ensure a seamless handover once onboarding is complete
  • Manage multiple projects at once, balancing priorities and deadlines effectively
  • Challenge and influence stakeholders where necessary to ensure successful delivery
  • Lead implementation from deal sign-off, aligning internal teams and removing blockers

Requirements

  • Strong organisational and project management skills
  • Excellent communication skills, both written and verbal
  • Confident decision-maker who can prioritise effectively
  • Comfortable challenging assumptions and driving solutions
  • Able to work independently and take ownership of tasks and processes
  • Process-oriented, with a keen eye for continuous improvement
  • Previous experience in implementation, project coordination, or a similar role is highly desirable

Benefits

  • 25 days holiday per year
  • Private Medical
  • Life Assurance
  • Ride to work
  • Access to self-learning platform Bookboon
  • Income Protection
  • Workplace Pension
  • Employee Assistance Programme

Job title

Implementation Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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