Implementation Engineer responsible for implementing Risk & Fraud Management Software Solutions. Collaborate with clients to ensure successful delivery and adherence to quality metrics.
About the role
- Implementation Consultant supporting Implementation Managers with project coordination and administrative tasks for HealthTech solutions. Involves stakeholder engagement, project support, and system knowledge development.
Responsibilities
- Assisting Implementation Managers in coordinating multiple implementation projects, ensuring adherence to timelines, scope, and budget
- Maintaining project trackers, schedules, and risk logs, proactively flagging potential issues
- Supporting in the preparation of project plans, reports, and status updates
- Supporting Implementation Managers to ensure all project documentation is up to date and aligned with internal governance frameworks
- Leading a range of minor implementation activities across all Patchwork products and services (post user training), including: Consultancy support at the beginning of projects
- Delivering a broad scope of project management activities
- Organising project “kick off” meetings and preparing meeting content
- Supporting clients with data migration and gathering quality assurance of data
- Conducting user training and contributing to the authoring of user training across Patchwork’s products
- Serving as a point of contact for internal teams and external clients, responding to queries and escalating issues when necessary
- Arranging and facilitating meetings, workshops, and training sessions for clients and internal teams
- Supporting in gathering and consolidating client feedback during implementations
- Supporting worker engagement activities
- Developing a good understanding of all of Patchwork’s products and services to support internal teams and external clients and their users
- Learning to configure and deploy patchwork products and services, and where required providing additional support in triaging and resolving issues
- Assisting in creating training materials and user guides for clients
- Working with Implementation Managers to track and analyse and report on workforce data and key project metrics
- Staying updated on industry trends, best practices, and workforce management solutions
- Identifying areas for process improvement within the Implementation Team and raise these with your line leader or the Director of Implementation
- Supporting the development of processes, tools, and best practices
- Contributing to internal knowledge-sharing by documenting learnings and project insights and working cross-functionally within the wider Client Operations Team and beyond.
Requirements
- Experience in project coordination, administrative project support, or client and delivery operations in a SaaS, healthcare, or tech-related environment (ideally B2B2C within SaaS)
- Basic understanding of project management methodologies (e.g. Agile, PRINCE2, PMI)
- Strong organisational skills, with an ability to manage multiple tasks and deadlines
- Familiarity with project management governance and processes
- Ability to track and document project progress effectively
- Excellent communication skills, both written and verbal
- Good proficiency in general business technologies - Microsoft Office, Google Suite, and project management tools (e.g., Monday.com, Asana, Jira)
- Tech savvy and adaptable to new technologies and systems
- Prideful attention to detail
- Eagerness to work in a team and be a self-starter
- A proactive mindset with a problem-solving attitude
- Ability to work effectively in a fast-paced, dynamic team environment.
Benefits
- Hybrid and flexible workplace
- Cycle Scheme
- Tech Loan Scheme
- Employee Assistance Programme (Health Assured)
- Personal Learning & Development Budget
- Flexible income options via Stream
- Dog friendly London Hub
- Vibrant and fun London Hub with unlimited refreshments & games
- Access to co-working spaces across the UK
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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