Hybrid ICT System Administrator, Support Specialist 80–100%

Posted 2 months ago

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About the role

  • IT-Systemadministrator managing IT support and network monitoring for Verkehrsbetriebe Biel. Engaging in IT projects and assisting in the implementation of new systems with users' needs.

Responsibilities

  • You are the first point of contact for IT support and IT requests and serve as the main contact for users.
  • You handle and resolve the majority of support requests independently.
  • You proactively tackle more complex cases and escalate them to the appropriate teams when necessary.
  • You monitor IT systems and networks using monitoring tools to ensure stable operations.
  • You provision and regularly maintain endpoints, servers, and infrastructure.
  • You independently manage smaller IT projects.
  • You support internal customers during the rollout of new systems.
  • You manage employee-facing IT services throughout their entire lifecycle.

Requirements

  • Completed vocational training in IT (EFZ — Swiss Federal VET Diploma) or higher, or equivalent professional experience in IT support and system administration.
  • Practical experience with Active Directory, Group Policy (GPO / MS Entra), and administration of Microsoft Windows clients and servers in a hybrid on-premises and cloud environment.
  • Experience with Mobile Device Management (MDM) using Microsoft Intune is an asset.
  • Excellent German skills (C1) and good spoken French skills (B1) are required.

Benefits

  • Modern employment terms (home office, part-time possible, etc.)
  • Significant freedom to develop and implement your ideas.
  • Generous employer contribution to the SBB Generalabonnement and other perks.

Job title

ICT System Administrator, Support Specialist 80–100%

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Tech skills

Location requirements

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