Manager, Organizational Effectiveness at Canada Life responsible for improving organizational effectiveness and employee experience. Driving culture shift and supporting HR strategies through collaborative partnerships.
About the role
- Lead strategic HR initiatives and transformation projects across HR Services teams and the rest of the HR function to enhance service efficiency and innovation
- Oversee the ESS HR Services portfolio of projects, ensuring alignment with business goals and successful execution
- Drive continuous improvement efforts by identifying opportunities for process optimization and increased operational effectiveness
- Mentor and guide members of the community to embed continuous improvement into our ways of working
- Establish and manage operational metrics and key KPI’s to ensure HR service excellence
- Collaborate closely with HR and business leaders to align HR service strategies with company objectives
- Monitor project milestones, risks, and performance metrics to ensure timely delivery of HR transformation initiatives and ongoing BAU projects
- Foster a culture of innovation and change management within the HR Services function
- Act as a key point of contact and subject matter expert for HR service governance & compliance efforts (e.g. GDPR, SOX), ensuring compliance and best practices in service delivery
Requirements
- Proven experience (15+ years) in HR service management, HR transformation, or HR operations leadership roles
- Strong project management and process improvement expertise, with a focus on HR services
- Experience in continuous improvement methodologies (e.g., Lean, Six Sigma) and experience creating a culture of continuous improvement
- Ability to drive strategic initiatives and manage multiple complex projects in a global HR environment
- Strong stakeholder management and communication skills and ability to influence at all levels
- Experience with HR technology and digital transformation initiatives
- Workday and Service Now experience a plus
- Excellent analytical, problem-solving, and decision-making abilities
- Bachelor's or Master's degree in Human Resources, Business Administration, or a related field
Benefits
- Health benefits including medical, prescription drug, dental, and vision coverage
- Paid vacation and holiday time
- Paid caregiver/parental and medical leave
- Retirement savings plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
WC
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