Lead, manage, coach, and allocate tasks to HR Coordinators; oversee daily workload and priorities, ensuring quality standards are maintained
Lead annual reviews of HR operational processes, identifying and implementing improvements to enhance service standards and efficiency.
Own the HR operational risk register, proactively identifying risks and supporting mitigation strategies.
Be accountable for all aspects of the employee lifecycle ensuring timely and compliant completion of key processes
Ensure integrity of employee records and that the HRIS (currently SelectHR) is used properly in terms of effectiveness and efficiency as well as data quality/compliance standards.
Ensure compliance with UK employment law and internal HR policies in all operations; this includes handling policies, contracts, terms & conditions, and ensuring they are up to date and applied properly.
Proactively use HR data and analytics to identify trends, inform decision-making, and drive continuous improvement in HR service delivery.
Deliver strategic guidance and expert support to people managers for Employee Relations (ER) issues in line with allocated business areas in relation to absences, performance issues, grievances, disciplinaries; support HRBP colleagues as required and escalating more complex or higher risk cases to Head of HR for guidance where required.
Lead or support HR-related projects and change initiatives, including process improvements, policy updates, and system implementations ensuring we seek continuous improvement/evolving practices in line with best practice.
Requirements
Strong people skills: able to coach, guide, communicate clearly with staff and managers.
Strong organisational skills; able to manage multiple tasks, priorities, deadlines.
Demonstratable understanding of UK employment law and statutory HR compliance with experience of business partnering.
Ability to manage and develop operational staff, driving continuous improvement and service excellence.
Strong stakeholder management and influencing skills, with experience supporting managers and external partners.
Competence with HRIS / HR systems, Microsoft Office and managing process flows. (The current HRIS is SelectHR and the ATS is Workable).
CIPD qualification Level 5 or equivalent desirable but not necessarily essential.
Relevant HR / business / administration qualification or equivalent experience.
Benefits
26 days of holiday per year - with an option to buy/ sell up to five days.
One wellbeing day for extra flexibility.
Pension - Up to 20%, inclusive of a 10% non-contributory addition and Motability. matching your contributions up to 5%.
Life Assurance of four times your salary.
Private healthcare with BUPA and Medicash Health Plan.
Employee assistance programme including GP appointments, eye tests, flu vaccinations, enhanced sick pay and free Gym and Yoga sessions.
Enhanced Parental Leave inclusive of Adoption Pay.
Free parking, electric charge points and a minibus service to and from the town centre and train station for those using public transport to reach us.
Fruit and breakfast snacks and a dress for your day dress code.
Learning and development opportunities, to encourage and empower everyone to grow.
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