Hybrid Hospital – Patient Services Manager

at Fresenius Medical Care

• Job title: Hospital – Patient Services Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Roanoke, United States

About the role

• Hospital & Patient Services Manager utilizing knowledge of admission processes to promote clinic services. Facilitating patient admissions and developing relationships with referral sources across assigned locations.

Responsibilities

• Utilizes knowledge of the clinics and the admissions process to promote services
• Works with the Patient Admissions Services (PAS) staff to facilitate admissions
• Builds, establishes and maintains referral source relationships
• Conducts one-on-one contacts with patients identified for admission
• Collaborates with appropriate physicians and hospital staff to obtain necessary information
• Provides regular communication to management regarding program status and customer service issues
• Conducts market analysis and develops marketing plans
• Participates in community outreach programs.
• Collaborates with internal and external resources to provide education as requested.

Requirements

• Bachelor’s Degree required
• 2 – 5 years’ related experience; or a Master’s degree with no experience; or equivalent directly related work experience
• Strong interpersonal skills with the ability to develop and cultivate productive relationships
• Excellent oral and written communication skills
• Detail oriented with excellent customer service, organizational and interpersonal skills
• Professional appearance required
• Good computer skills with proficiency in Microsoft Office applications.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible working hours
• Professional development opportunities