IT Support for Gastronomy and Kassensysteme in 1st & 2nd Level Support at Gewinnblick GmbH. Engaging with customers to ensure their digital systems run reliably and efficiently.
About the role
- Help Desk Specialist troubleshooting technical issues for employees at Revolution Mortgage. Managing help desk tickets and assisting with IT projects in a collaborative environment.
Responsibilities
- Respond to help desk tickets and troubleshoot hardware, software and network issues
- Escalate unresolved tickets and issues to senior IT staff or third-party vendors
- Monitor ticket queues and ensure timely follow-up and closure
- Assist with IT projects
- Configure new devices, install software, and ensure employees have the right access and permissions
Requirements
- High school diploma or Associate or Bachelor’s degree in IT or Computer Science
- 3+ years of IT and help desk experience
- Mortgage industry experience is preferred
- Experience with ticketing systems
- Excellent communication and multi-tasking skills
- Ability to work in a contributing team environment
Benefits
- Equal employment opportunity
- Prohibits discrimination and harassment of any type
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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