After Sales Support - Senior Policy Administrator at Allianz Partners handling member database management and ensuring quality service in a B2B2C insurance environment.
About the role
- Grants Administrator providing operational support for disabled transport projects at the Motability Foundation. Engaging with applicants and managing funding logistics within the Transport Solutions team.
Responsibilities
- You will be the first point of contact for potential grant applicants answering their questions, processing submitted applications, and checking eligibility against criteria.
- Provide administrative support across the Transport Solutions funding portfolio, ensuring smooth day-to-day operations and high-quality service to applicants and grantees.
- Manage shared inboxes and correspondence, responding to enquiries and allocating tasks to team members, providing support where needed.
- Ensuring all of our data records are kept up to date including managing key documentation and ensuring information is recorded correctly for audit purposes.
- Preparing documentation for panel meetings, including agendas, decision packs and dashboards.
- Processing data submitted with monitoring reports which will feed into the overall impact demonstration of the programmes managed by the team.
Requirements
- Demonstrable ability to prioritise when faced with a continuous flow of applications and variable workload
- Previous experience in providing support to a busy team
- Strong communication skills with the proven ability to build rapport with a range of stakeholders
- Highly organised and with the ability to adapt to a variety of systems
- Attention to detail
- Strong IT skills including experience working with the MS Office suite including Excel
- A desire to learn and develop skills
- Prior experience of working in the disability sector or organisation-level grantmaking would be an advantage, but not essential.
Benefits
- 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years’ service
- Private health care with BUPA alongside an Employee Assistance Programme
- Eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership
- Enhanced Parental Leave inclusive of Adoption Pay
- Flexible working hours and the option to work from home
- Life Assurance is 4 x your salary
- Mini bus service from Harlow Town centre and station
- Recognition awards and team celebrations.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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