KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
About the role
- Leading the overall Customer Success strategy for assigned global Life Sciences accounts, ensuring the successful adoption and use of Emerson products, by co-developing Success Plans with customers and marshalling Emerson resources in support.
- Engaging in proactive communication tailored to customer's requirements and facilitating meetings with senior stakeholders that review progress, share key insights, and align on future actions.
- Establishing yourself as a trusted advisor, demonstrating empathy, critical thinking, and active listening to understand customer needs and provide tailored solutions.
- Partnering with Emerson account team members, including the Global Strategic Account Leader (GSAL), Site Account Managers (SAM), Site Success Managers (SSM), and Product Success Managers (PSM) to complete overall account strategies.
- Orchestrating a worldwide network of Sales, Marketing, Professional Services, Product, Operations, and Support functions to resolve issues, handle partner concerns, and advise product development of potential improvements.
- Defining and reporting customer achievement of key performance indicators, providing insights both internally and to customer partners.
- Championing customer needs by listening, raising key insights, and sharing feedback throughout the global Emerson organization.
Requirements
- Bachelor’s Degree in Engineering or technical field and 10+ years of experience in the Life Sciences industry
- A minimum of 8 years of relevant experience in customer success, account management, business development, and/or a customer facing leadership role.
- Ability to travel up to 25%, as required for global account engagements
- Excellent written and verbal communication skills
Benefits
- Our commitment to ongoing career development
- Growing an inclusive culture
- Environment that encourages innovation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
PE
PeripassCustomer Success Manager
Customer Success Manager driving client success and upselling for logistics SaaS scale - up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.
Data Analyst specializing in CRM focusing on strategic data segmentation and collaboration across teams at Omie, a technology company.
AD
AdtailMid-level CRM Analyst
Analista de CRM role at Adtail, a digital marketing agency enhancing customer interaction and satisfaction. Responsible for data analysis and customer onboarding strategies to improve performance.
AM
Amcham-BrasilJunior Customer Success Analyst
Customer Success Analyst managing B2B client relationships, ensuring success for various companies. Requires bilingual communication and flexibility for hybrid work.
Internship in Sales & Customer Success supporting event partnerships at Höme in Berlin. Engaging with partners, managing contacts, and enhancing customer success initiatives.
PI
PipedriveCustomer Success Manager
Customer Success Manager serving as trusted advisor for Pipedrive's strategic accounts. Responsible for onboarding, retention, and upsell opportunities within customer portfolios.