Engineer II in Cyber Incident Response responsible for detecting and responding to cybersecurity incidents. Collaborating with global teams to minimize business impact and strengthen detection capabilities.
About the role
- Incident Manager receiving and registering incidents through various channels at SONDA. Collaborating with resolver groups to ensure timely solutions in Bogotá.
Responsibilities
- Recepción y registro de incidentes, requerimientos, incidentes críticos y masivos a través de los distintos canales de atención (chat, correo y llamadas), para su correspondiente creación y gestión en la herramienta asignada.
- Documentar las incidencias recibidas en la herramienta de gestión con el paso a paso hasta la solución.
- Realizar el alertamiento de los casos a los grupos resolutores indicados según las matrices de escalamiento establecidas.
Requirements
- 3 años de experiencia en gestión y supervisión
- Tecnólogo o profesional en ingeniería de sistemas o afines
Benefits
- Excelente lugar para aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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