SOC Lead managing advanced cyber incident response and data security for The Missing Link, an awarded IT provider in Australia.
About the role
- Cyber Incident Response Analyst supporting 24/7 cybersecurity incident management and response operations for client. Engaging in case management, triage, and operational coordination activities.
Responsibilities
- Provide first-line support for incidents and technical issues reported by client’s staff and customers.
- Categorize and escalate incidents according to severity and ensure compliance with Standard Operating Procedures (SOPs).
- Escalate cases to specialized teams (e.g., Threat Hunting, Vulnerability Management) where applicable.
- Serve as the point of contact to coordinate with regional teams, private-sector entities, and partners to ensure full incident lifecycle execution.
- Track and verify the distribution and resolution of service requests, while certifying effective communication between stakeholders.
- Maintain active oversight of shared mailboxes, incoming incident reports, and phone systems to ensure efficient case routing and response.
- Perform correlation analysis across cyber, physical, and communication threats to enhance situational awareness.
- Support senior leadership by contributing to daily, weekly, and monthly reports, outlining emerging threat patterns and operational metrics.
- Deliver exceptional customer service and technical support to the client’s partners during incident responses.
- Participate in shift synchronization meetings to ensure seamless 24/7 Operations Center transitions.
- Other duties as assigned.
Requirements
- Bachelor’s degree in a related discipline such as Homeland Security or Business, or a combination of education, technical training and equivalent experience.
- CompTIA Security+ CE Certification: Demonstrates foundational knowledge in cybersecurity principles, risk management, and network security.
- ITIL v4/v5 Certification: Proficient in IT service management best practices, including service lifecycle, continual improvement, and aligning IT services with business needs.
- Demonstrated experience in delivering high-quality customer service, with a strong understanding of support workflows and client engagement best practices.
- Additional (2) two years of experience may be substituted with an Associate’s degree.
- Additional (4) four years of military and/or operations environment experience may be substituted with a high school diploma.
- Must have between zero (0) and two (2) years of related experience.
- Some travel may be required to Continuity of Operations sites.
- Due to the nature of work at the client’s facility, U.S. Citizen is required.
- Must possess a Top Secret/SCI security clearance and DHS Fitness.
- Must be able to work varying hours 8-12 hours depending on needs to support 24/7/365 operations.
- Must be able to pass a background check.
Benefits
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
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