Mainframe Print Support Administration solving complex problems for Kyndryl's clients. Managing systems data and providing solutions while collaborating with technicians.
About the role
- Gainsight Architect and Administrator managing Gainsight platform for customer success operations at the company. Collaborating with teams to enhance customer lifecycle and engagement strategies.
Responsibilities
- Architect and implement scalable Gainsight solutions, including workflows, dashboards, reports, and integrations with Salesforce and other enterprise systems.
- Translate business requirements into technical designs and configure Gainsight accordingly.
- Maintain system integrity, performance, and security across all Gainsight modules.
- Partner with Customer Success, Sales Ops, and RevOps teams to define and automate customer lifecycle processes.
- Design business rules that analyze customer data and trigger proactive engagement actions.
- Develop and maintain health score frameworks, risk indicators, and success plans.
- Provide day-to-day support for Gainsight users, including troubleshooting, permissions management, and training.
- Help drive adoption of Gainsight and Staircase AI platforms.
- Create documentation and training materials to onboard new users and promote best practices.
- Monitor user activity and feedback to drive continuous improvement.
- Collaborate with data teams to ensure accurate and timely data feeds into Gainsight.
- Manage integrations with Salesforce, Azure Synapse, and other platforms to enrich customer insights.
- Ensure data hygiene and alignment with enterprise architecture standards.
Requirements
- Bachelor’s degree
- 3+ years of experience administering Gainsight, with proven success in architecture and deployment.
- Strong understanding of customer success metrics, lifecycle management, and CRM systems (especially Salesforce).
- Experience with data analytics, business process design, and systems integration.
- Excellent communication and stakeholder management skills.
- Gainsight Administrator Certification (Preferred)
- Familiarity with enterprise data platforms like Azure Synapse or Snowflake (Preferred)
- Ability to work cross-functionally and influence without authority.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Enterprise Applications Administrator managing Salesforce and integrating business applications like Dialpad and PandaDocs. Focusing on reducing manual data entry and maintaining data integrity.
Contracts Administrator ensuring compliance and auditing for healthcare contracts at Tobii Dynavox. Managing documentation and facilitating provider credentialing processes in a remote setup with occasional on - site requirements.
CLO Deal Administrator Trust Manager managing trust units for U.S. Bank's corporate trust services. Leading policies, procedures, and performance management for trust operations.
Office and Administration Coordinator providing operational support to a Sydney financial services organization. Managing office operations, administrative tasks, and marketing activities.
IT Systemadministrator responsible for network administration and security at Fuchs Gruppe. Collaborating with international teams to implement and optimize network components.
PostgreSQL Database Administrator for SaaS product evolution focusing on AI initiatives. Collaborating within an Agile team to optimize database performance and structure.
Personal Administration Technician at Samain specializing in HR management and personnel administration. Involves handling payroll, contracts, and compliance related tasks.
Responsible for after - sales administration and logistics across multiple sites in the agricultural sector. Ensuring customer satisfaction and supervising administrative tasks within the APV team.
Human Resources Technician in Lirecan Servicios Integrados managing personnel administration tasks. Handling incidents, contracts, payroll, and compliance with ethical standards.