Hybrid Fulfillment Operations Manager

Posted last month

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About the role

  • Oversee daily job fulfillment by optimizing provider dispatch, job coverage, and service-level performance across multiple U.S. markets.
  • Proactively recruit, vet, and onboard high-quality Loaders in core and emerging markets to maintain healthy coverage and supply-demand balance.
  • Boost Loader engagement, drive job acceptance rates, and resolve operational escalations with speed and empathy.
  • Hire, coach, and develop a high-performing operations team; set clear goals, track KPIs, and foster accountability.
  • Drive continuous improvements in operational KPIs, including job fill rate, on-time performance, and response times.
  • Negotiate job rates and set clear performance expectations with Loaders.
  • Collaborate cross-functionally with Product, Customer Experience, and Sales to identify friction points and enhance platform scalability.
  • Leverage data to make informed decisions, anticipate market needs, and streamline workflows for better Loader and customer outcomes.

Requirements

  • 3 – 6 years of experience in platform operations, marketplace fulfillment, or gig economy environments.
  • Experience managing or supporting a distributed 1099 or field-based workforce.
  • Strong operations acumen—comfortable with systems and handling a fire drill.
  • Experienced people leader in a fast-paced environment with a focus on performance management, development, and team motivation.
  • Excellent communication and negotiation skills.
  • Action-oriented problem solver with a continuous improvement mindset.
  • Comfortable working with modern generation dispatch systems, workforce management tools, CRM platforms, and communication software.

Benefits

  • Competitive Compensation - Earn a competitive salary that rewards results and team impact.
  • Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage.
  • Flexible Spending & Savings Options – FSA or HSA accounts.
  • Generous Paid Time Off – PTO, Sick Days & Parental Leave.
  • 401(k) with 5% Company Match.
  • Employee Recognition Program.
  • Monthly Lifestyle Stipends.
  • Referral Rewards Program.
  • Growth with Purpose – We’re a scaling company where career paths evolve.

Job title

Fulfillment Operations Manager

Job type

Experience level

Mid levelSenior

Salary

$60,000 - $80,000 per year

Degree requirement

No Education Requirement

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