Contact Us

Hybrid Fintech Operations Specialist I

at The Bancorp
Visit The Bancorp websiteVisit The Bancorp LinkedIn

Posted last month

Apply now

About the role

  • Monitors transactional and compliance reports to detect parameter breaches, regulatory violations, or potential fraudulent activity.
  • Conducts thorough account reviews and prepares Unusual Activity Reports (UARs) for the Financial Crimes Risk Management team, adhering to The Bancorp Bank’s established procedures.
  • Reviews and resolves ACH-related inquiries including Letters of Indemnity (LOIs) and reclamations.
  • Processes transactions which may involve the reversal of funds from consumer accounts and account closures, in compliance with regulatory guidelines and internal policies.
  • Ensures compliance with federal regulations by accurately processing Trace Requests, Death Notification Entries (DNEs), and Debit to Fed transactions received from the U.S. government.
  • Manages the timely return of government funds in accordance with applicable guidelines.
  • Handles client and cardholder requests to issue checks for remaining account balances.
  • Appropriately debits funds using correct transaction codes and descriptions and closes accounts or cards in accordance with the cardholder agreement.
  • Responds to check-related inquiries, including initiating stop payments and issuing replacement checks as needed.
  • Collaborates regularly with the Financial Crimes Risk Management team to facilitate weekly closures of accounts listed on the Restricted Customer Database, ensuring proper handling and documentation in accordance with internal compliance procedures.
  • Builds strong working relationships with Program Operations Managers to collaboratively address client issues and support operational problem-solving.
  • Assists with a variety of daily, weekly, and monthly tasks to ensure seamless program execution.
  • Reviews written statements of authorized debits to verify compliance with NACHA Operating Rules before processing client-initiated ACH return requests.
  • Cultivates and maintains positive relationships with key clients, ensuring a high level of service and responsiveness to their needs.
  • Reports department activities to the VP Network Operations Managers on a regular basis.
  • Performs other duties as assigned.

Requirements

  • Associate degree in a related field or an equivalent combination of training and experience.
  • 1 year of relevant experience.
  • Excellent verbal, written, and interpersonal communication skills.
  • Team player, able to work effectively in a team fostered, multi-tasking environment.
  • Proficient in all Microsoft Office products, e.g., Excel, PowerPoint, Word, Outlook.
  • Able to learn and quickly maneuver through account screens on 12+ systems.
  • Ability to work onsite in Sioux Falls, SD after initial training period.
  • Employment includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

Benefits

  • After the initial training period, this is a hybrid role, working onsite in our Sioux Falls, SD office.
  • Working at The Bancorp Bank, N.A. and Benefits Information: click here.

Job title

Fintech Operations Specialist I

Job type

Full Time

Experience level

Junior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

HybridSioux FallsUnited States

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job

Similar roles

Browse all Operations jobs
Leonardo DRSOperational Excellence Manager

Operational Excellence Manager leading continuous improvement initiatives in naval power systems with Leonardo DRS in Danbury, CT. Focusing on lean practices and operational excellence for enhanced efficiency.

Onsite Role
DanburyUnited StatesOperations
J.R. Simplot CompanyTruck Driver – Operations Support 3

Truck Driver/Operations Support delivering fertilizer and chemicals to customers for the J.R. Simplot Company. Responsibilities include equipment maintenance and product application adhering to safety regulations.

Onsite Role
El CampoUnited StatesOperations
Metropolis TechnologiesVice President of Operations

Vice President of Operations leading parking operations at Metropolis, driving operational excellence and delivering exceptional customer experiences across multiple locations.

Hybrid Role
United StatesOperations
$150,000 - $200,000 per year
Shift TechnologyCloud Operations – Team Lead

Cloud Operations Team Leader at Shift Technology overseeing cloud operations team and managing incidents. Responsibilities include managing infrastructure and support tickets while ensuring operational efficiency.

Hybrid Role
TorontoCanadaOperations
State of VermontTransportation Operations Technician I

Transportation Operations Technician I performing various highway maintenance tasks and assisting during winter months. Responsible for tasks like repairing guardrails, patching roads, and plowing.

Onsite Role
ChesterUnited StatesOperations
$21 - $32 per hour
MobyanLast Mile Operations Supervisor

Lead and supervise last‑mile operational teams and partner logistics operators to ensure SLA compliance and continuous performance improvement. Manage onboarding, KPI analysis, action plans, supplier relationships and asset management.

Hybrid Role
BrasíliaBrazilOperations
HumanIAAssistente de Operações II

Operational support role at Humânia focusing on patient care and administrative assistance. Collaborate with the team to ensure efficient service delivery and compliance with health regulations.

Hybrid Role
São PauloBrazilOperations
Bureau Veritas GroupOperations Coordinator

Operations Coordinator managing work orders and personnel dispatching for customer service requests. Ensuring compliance with safety and operational procedures in a field environment.

Onsite Role
El PasoUnited StatesOperations