Hybrid Field Support Representative

at DSI

• Job title: Field Support Representative
• Job type: Full Time
• Experience level: Junior
• Salary: $70,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Utica, United States

About the role

• Field Support Representative ensuring retail execution for AT&T through regular in-store visits and staff support. Collaborating with management to uphold brand standards and customer experiences.

Responsibilities

• Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
• Observe and provide feedback on seller interactions and customer engagement.
• Build and maintain strong relationships with store management and retail associates.
• Support and train store staff on AT&T product knowledge and customer experience best practices.
• Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
• Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
• Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
• Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
• Attend regional team calls, training sessions, and field events as needed
• ****Additional Responsibilities**
• Adhere to supplier policies and procedures
• Act as a role model within and outside supplier
• Maintains a positive and respectful attitude
• Consistently report to work on time and is prepared to perform duties of the position
• Visit a minimum of 5 stores a day
• Manage all expenses effectively stay within budget
• Ensure the timely completion of various administrative responsibilities and other duties as assigned

Requirements

• 1–3 years of experience in field operations, retail support, or territory management.
• Strong interpersonal and communication skills with a service-oriented mindset.
• Highly organized and self-motivated, with the ability to manage a daily route independently.
• Proficient in using mobile apps and reporting tools for field documentation.
• Reliable transportation and flexibility to travel within the assigned territory
• **Preferred Skills**
• Experience in wireless, telecom, or consumer electronics retail environments.
• Familiarity with field reporting platforms like Repsly or Salesforce.
• Bilingual (Spanish/English) is a plus.

Benefits

• Annual salary of $70,000
• Paid Vacation and Sick Time
• Medical, Dental & Life insurance are available on the first day of the month following your first day of employment - no extended waiting period to enroll!
• 401k Plan
• Employee Profit Sharing Program
• Potential for career growth - we prefer to promote from within!
• Ongoing training and development
• 50% AT&T wireless discount
• Mileage reimbursement
• Paid training