Sales Support Representative providing pricing and quotation support to Sales teams at Rockwell Automation. Assisting with customer queries and maintaining CRM data quality.
Responsibilities
Provide CRM data quality support and maintenance to the Sales team.
Provide first level support to the Sales team with internal RA processes and tools.
Assist the Sales team with customer queries, including signposting to the correct department.
Assist in reducing the administrative burden on Sales team.
Assist in providing a great experience for customers.
Good experience and understanding of Rockwell products, processes and tools.
Keeps skills and knowledge in all areas (organizational, technical, and commercial) up to date.
Provide continuing liaison with sales forces, internal departments within matrix structure, customers, and distribution channels.
Provides information to support effective management of the business.
Demonstrates behavior in accordance with Rockwell Automation values.
Acts with highest integrity in all areas.
Independent working behavior.
Flexibility
Requirements
Bachelor's degree or similar
Excellent English language (write, read and speak).
Prior experience in customer support with a technology-based organization.
PC knowledge: MS Office Suite especially Outlook, Excel, and PowerPoint.
Daily use of CRM packages.
Benefits
On-demand digital course library for professional development.
Comprehensive mindfulness programs with a premium membership to Calm
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
Global HR Support Specialist managing recruitment administrative tasks and assisting business leaders. Support position management and ensure day - to - day operations of Global Talent Acquisition processes.
Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.
Mortgage Servicing Representative assisting clients with FHA inquiries. Providing customer service via calls and emails, with a focus on mortgage policy knowledge.
Customer Care Agent at Porsche Digital in Barcelona providing exceptional customer service and support. Engaging with customers and enhancing their experience with Porsche products and services.
Operations Customer Expert providing customer service in Saarbrücken, Germany. Handling customer inquiries and managing complaints with a focus on service orientation.
Sales Support Representative at RNDC, collaborating with sales team to manage order delivery and customer support. Building strong relationships and ensuring effective merchandising in the wine and spirits industry.
System Support Specialist responsible for troubleshooting and supporting Policy Administration Systems. Collaborating with underwriting and finance teams in an insurance organization environment.