Product Service Engineer focused on VisionLink Productivity within construction industries at Caterpillar. Enhancing product acceptability and providing technical support to various teams.
About the role
- Field Service Technician providing technical support, troubleshooting, and maintenance for Honeywell's complex equipment in Milan, Italy. Ensuring optimal performance and customer satisfaction.
Responsibilities
- Achieves successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision.
- Prepare engineering drawings and application projects specifically for Service Jobs (i.e. PRJ, RQ)
- Determine equipment and accessory needs for implementation and inform FSL or FSS in time
- You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams.
- You will make improvements to training guides and documentation.
- You will achieve continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment.
- You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment.
- You will represent Honeywell at industry conferences and provide technical presentations.
Requirements
- Previous industry experience
- Previous technical/installation experience
- Previous customer service experience
- Basic knowledge of electrical diagrams and electrical switching
- Knowledge of Computerised Maintenance Management systems
- Ability to interact and build relationships with Customers
- Experience servicing HVAC, Fire, Security, TVCC or Access Control Systems
- Strong fault-finding skills
- Good written and oral communication
- Ability to follow instructions and identify mistakes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Product Service Engineer at Caterpillar enhancing product acceptability and providing technical support in construction industries. Involves collaboration and leadership opportunities across global teams.
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