Mining Heavy Equipment Technician maintaining Liebherr machinery including troubleshooting and repairs. Ensuring safety and efficiency of large - scale operations with diverse types of equipment.
About the role
- Product Service Engineer focused on VisionLink Productivity within construction industries at Caterpillar. Enhancing product acceptability and providing technical support to various teams.
Responsibilities
- Develop appropriate procedures and plans to ensure product quality and evaluating results to identify deficiencies.
- Collaborating with product teams to correct design flaws as needed.
- Provide support to triage and direct issues to appropriate teams.
- Maximize customer uptime by providing quick field improvements.
- Perform quality, reliability, and warranty analyses for the assigned product.
- Identify, investigate, and obtain resolution commitments for all significant field problems through CPI to maintain and improve assigned product performance.
- Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service the of the end-to-end product.
- Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
- Assist in new customer onboarding and deployment
Requirements
- Degree in Engineering related field
- Proven experience collaborating with engineering teams across development, integration, and validation.
- 6 Sigma Green Belt experience
- Experience with telematics, payload technologies, productivity technologies, site grading technologies, or safety sensing systems
- Product/customer support, quality, or aftermarket related experience
- Mining / Construction Industry experience preferred
- DevOps experience preferred
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
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