About the role

  • Assist clients with their technology needs
  • Troubleshoot issues
  • Achieve high levels of customer satisfaction
  • Identify and solve Level 1 issues and escalate other requests
  • Understand and follow workflows and procedures
  • Continuously acquire and maintain necessary technical skills

Requirements

  • Experience with Windows and Mac desktops
  • Customer software systems knowledge
  • Networking knowledge including switches, routers, and firewalls
  • Proficiency in workstation support and software support
  • Familiarity with cloud services (Microsoft 365)
  • Knowledge of VoIP and internet support
  • Experience in providing peripheral support

Benefits

  • Paid time off
  • Employer paid health insurance
  • 401k match
  • Optional dental, vision and supplemental benefits
  • Training and reimbursement for certifications and training in IT related fields

Job title

Field Service Technician, Help Desk

Job type

Experience level

Mid levelSenior

Salary

$18 - $21 per hour

Degree requirement

No Education Requirement

Location requirements

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