IT Support Specialist assisting customers with e - forms requests and managing ticket documentation. Oversight and classification of tickets within a service level agreement framework.
SS
Hybrid Field Service Technician, Help Desk
Posted 2 months ago
About the role
- Field Service/Help Desk Technician assisting clients with their technology needs and troubleshooting issues. Achieving high customer satisfaction while working remotely with occasional on-site visits.
Responsibilities
- Assist clients with their technology needs
- Troubleshoot issues
- Achieve high levels of customer satisfaction
- Identify and solve Level 1 issues and escalate other requests
- Understand and follow workflows and procedures
- Continuously acquire and maintain necessary technical skills
Requirements
- Experience with Windows and Mac desktops
- Customer software systems knowledge
- Networking knowledge including switches, routers, and firewalls
- Proficiency in workstation support and software support
- Familiarity with cloud services (Microsoft 365)
- Knowledge of VoIP and internet support
- Experience in providing peripheral support
Benefits
- Paid time off
- Employer paid health insurance
- 401k match
- Optional dental, vision and supplemental benefits
- Training and reimbursement for certifications and training in IT related fields
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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