Product Service Engineer focused on VisionLink Productivity within construction industries at Caterpillar. Enhancing product acceptability and providing technical support to various teams.
About the role
- Field Service Engineer providing project lifecycle services such as installation and maintenance of power solutions. Responsible for documentation and customer training at various sites, requiring travel.
Responsibilities
- To visit customer sites as directed to install, maintain, commission and repair power supply and related systems, including battery maintenance and swap-over.
- Testing and replacing defect components in order put the system into operation according to pre-defined standards.
- Ensure timely, accurate and complete documentation relating to the site visits, including field service reports, expenses and overtime sheets.
- Ensure compliancy with quality and safety requirements are met.
- Confer with customers and third parties clarifying terms and conditions relating to the on-site activities.
- To provide technical training and instructions to people on the customers site.
- To ensure effective and efficient use of service repair equipment.
- Keep track of necessary calibration or exchange of equipment.
- Ensure health and safety measures are taken before entering the customers site.
- To inform the customer about possible system improvements and coordinate follow up with the sales team.
- Proactively sell customer services based on (suspected) customer needs, such as e.g. offering a maintenance contract if not yet in place or recommend an upgrade for products or parts which are overdue etc.
Requirements
- Sufficient relevant experience in the repair to component level of electrical/electronic equipment in a field service role.
- Ideally with Bachelor Engineering in Electrical field or related.
- Experience with power electronic systems and related installation/ maintenance/ service procedures.
- Willing to work in weekends -and night shifts in order to ensure 24/7 hours availability to clients according to planning schedule.
- Competent in English.
- Being Dutch speaker is a plus but not mandatory.
Job title
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Experience level
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Product Service Engineer at Caterpillar enhancing product acceptability and providing technical support in construction industries. Involves collaboration and leadership opportunities across global teams.
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