Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
AS
Hybrid Family Support Specialist – Child Welfare, Social Services
Posted 2 months ago
About the role
- Family Support Specialist making a difference in families' lives through support and coaching. Helping reunite families across Nebraska by supervising visits and providing transportation.
Responsibilities
- Supervise visits in the client home or out in the community.
- Provide engaging parenting skills assistance
- Help to strengthen a family’s bond
- In the moment redirection and parent coaching in order to promote the safe and successful reunification of families.
- Advocate for the families, setting goals with the assistance of the caseworker and families.
- Document progress,
- Provide transportation for the children.
- Work closely with families and the Department of Health and Human Services to help them reach goals set by their caseworker.
- Facilitate visitations between children and their families, providing safe and reliable transportation to and from visits.
- Maintain accurate and unbiased reports of each visit.
- Help families find and apply for resources that support their path to reunification and well-being.
Requirements
- Reliable Transportation to safely transport children and meet families.
- Valid insurance and drivers license required.
- Clear Communication and strong documentation skills.
- Positive Rapport with families to build trust and provide meaningful support.
- Preferred Bachelor’s degree in a Human Services field , But NOT Required !(Social Work, Psychology, Human Services, Counseling, etc).
- Prior experience working with kids, crisis intervention and conflict resolution, and knowledge of child development and the child welfare system
- Candidates must be at least 21 years old.
- Clear criminal history and a driving record with no more than three points assessed.
- Strong written communication skills for accurate and unbiased documentation, as well as excellent verbal communication skills via phone and email.
Benefits
- Health Insurance (70% premium covered by employer + 50% premium for their families)
- Dental insurance
- Vision Insurance
- Paid time off - 10 days per year.
- Paid Sick Time- 56 Hours per year.
- Holiday Pay (8 holidays/yr)
- 401K + Matching
- 100% paid familial leave after one year of employment- 6 weeks paid
- Employee Assistance Program- 6 free therapy, limited legal services, health & wellness webinars
- Professional Development Assistance Program
- 401K + Matching
- Paid Sick Time- 56 Hours per year.
- Employee Assistance Program- 6 free therapy, limited legal services, health & wellness webinars
- Professional Development Assistance Program
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