Managing product service segments for global technology solutions at HPE, focusing on service requirements and performance metrics.
About the role
- Customer Support Parts Agent managing customer inquiries and orders for spare parts at IWK. Collaborating with sales and logistics teams to ensure effective order processing and customer communication.
Responsibilities
- Manage incoming customer requests for all IWK equipment, including parts clarification and request routing to the proper personnel
- Responds to customer inquiries in a timely and professional manner (email, phone, customer portal, etc.)
- Efficiently creates & communicates quotations in a timely manner
- Efficiently processes orders & invoices (within CRM/ERP & online via customer portals) as well returns/warranties
- Gathers customer information for submission into online systems and initial customer account set up
- Assist the parts warehouse and/or IWK factories with supporting orders, deliveries
- Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary
- Works with other departments (field service, accounting, sales, etc.)
- Support department to achieve specified departmental sales targets
- Assist with the collection of outstanding invoices as assigned
- Other department and company tasks as assigned
Requirements
- 3-5 years in a customer support role (preferably business to business)
- Computer literacy including knowledge of ERP systems, CRM, MS Office, and ability to learn new software as required
- Fundamental understanding of international currencies and exchange rates as they relate to sales transactions
- Strong customer relationship skills
- Ability to multitask, prioritize, and make timely efficient decisions with little or no supervision
- Must have high ethical standards, operate well in a fast-paced environment and be hard working
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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