Animateur de la relation client en alternance chez Castorama à La Seyne - sur - Mer. Gérer l'équipe de services client et maintenir la relation avec les partenaires du magasin.
About the role
- Family Resource & Support Specialist providing essential support and resources to urban families in Queens. Facilitating parenting education and promoting child development through home visiting services.
Responsibilities
- Facilitate prenatal, parenting, and health information.
- Promote optimal child development, enhance parent-child relationships, and improve the family support system through routine home visits.
- Provide resources, including but not limited to education, health, and support.
- Introduce and connect the families to community activities, including recreational, educational, and cultural activities.
- Engage in weekly, reflective supervision and teamwork.
- Participate in staff trainings and meetings.
- Maintain accurate case records in compliance with program, state, and federal guidelines.
- Complete all documentation and reports in a timely manner.
- Organize and facilitate parent-child socialization activities.
- Continually recruits and oversees the eligibility and enrollment of families.
- Model strengths-based interactions by accentuating the positive; assist families in identifying and setting short- and long-term goals.
Requirements
- Associate degree in Early Childhood Development, Health, Social Work, or related human service field, preferred.
- Must be bilingual (Spanish) with strong writing and speaking skills.
- At least two years of experience in home visiting and working with low-income, racially and ethnically diverse urban families preferred.
- High level of maturity and experience working with children (0-5 years old) and their families.
- Strong knowledge of early childhood development, parenting skills and development of parent-child relationships, preferred.
- Must have sufficient English and computer skills to be able to do substantial documentation of case work on the computer.
- Must be able to work a flexible schedule, including some evenings and weekends as needed.
- Must be willing to provide year-round home visits throughout the community.
- Must be willing to travel and walk long distances to complete visits.
- Be flexible in accommodating families’ schedules to complete the visits.
- Must be willing to support peers in covering home visits when needed/requested.
- Must be familiar with the areas of Elmhurst, Woodside, Corona, Jackson Heights, Long Island City and Astoria.
- Must be willing to travel and stay overnight/ or for days when needed for required trainings.
Benefits
- Hybrid Work Schedule.
- Generous Paid Time Off and Holidays.
- An attractive and comprehensive benefits package including Medical, Dental and Vision.
- Flexible Spending Accounts and Commuter Benefits.
- Company Paid Life Insurance and Disability Coverage.
- 403(b) + employer matching and discretionary company contributions.
- College Savings Plan.
- Ongoing trainings and continuous opportunities for professional growth and development.
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