Customer Service Specialist at OrthAlign, Inc. managing sales order entry and resolving issues in the commercial operations department. Requires communication skills and proficiency in MS Office.
About the role
- Customer Service Representative supporting automotive aftermarket customers with high-volume inbound phone support. Assisting with product inquiries, troubleshooting, and ensuring customer satisfaction.
Responsibilities
- Handle a high volume of inbound calls with professionalism, efficiency, and strong call‑control techniques.
- Assist customers with product inquiries, installation questions, basic troubleshooting, and warranty-related needs.
- Provide accurate, timely information while maintaining Air Lift’s commitment to exceptional customer satisfaction.
- Document all interactions thoroughly and accurately in the CRM system.
- Escalate complex technical issues to senior staff, technical specialists, or warranty team as appropriate.
- Develop a working knowledge of Air Lift products, including air suspension systems, accessories, and related components.
Requirements
- 3–5 years of customer service or service‑related experience, preferably in a technical, mechanical, or automotive environment.
- Strong technical aptitude with the ability to understand and explain technical concepts.
- Excellent verbal communication, active listening, and call‑control skills.
- Ability to handle high call volumes with professionalism and composure.
- Proficient with Microsoft Excel and Outlook.
- Experience using CRM or case‑management software.
- Strong problem‑solving skills, attention to detail, and commitment to accuracy.
- High sense of urgency and ability to multitask effectively.
- Preferred Qualifications: Automotive aftermarket experience (hands-on or customer-facing).
- Familiarity with suspension systems, air systems, or related mechanical components.
- Experience working in a technical support or product support environment.
Benefits
- Professional development
- Career advancement opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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