Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Customer Support Specialist handling Level 1 technical support and billing assistance at TeamViewer. Aiding clients in successful service delivery within a hybrid work environment.
Responsibilities
- Provide Level 1 technical support to end-users and assist with billing, working with clients to ensure the successful delivery of services
- Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
- Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
- Conduct online demonstrations to explain software functionalities to existing customers as needed
- Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
- Determine potential for sales opportunities and forward sales leads to the responsible teams
- Make customer satisfaction calls and participate in surveying customers to further improve service delivery
- Follow up on outstanding service issues to ensure customer success
Requirements
- High School diploma or GED, Associates or Bachelors degree in relevant field or equivalent work experience is preferred
- 1+ years prior work experience in a high volume call-center, customer care role is highly preferred
- Advanced knowledge of Windows® operating systems is required
- Intermediate knowledge of MS Office software is required
- High level of IT and technical knowledge with interest in the IT field
- Portuguese & English Fluency Required (business level)
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
- Open door policy and business casual dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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