About the role

You handle incoming customer inquiries via phone and email and act as a fast, competent point of contact for our clients.
You provide comprehensive advice to our clients on our insurance products and services.
You accurately maintain and manage our client data, ensuring it is always up to date.
You oversee our review platforms and actively contribute to a positive external perception.
You work closely with other departments to ensure a smooth service experience.
You contribute your own suggestions for optimizing our processes and actively help implement them.

Requirements

You have at least 5 years of experience in customer service (call center, insurance, e‑commerce, or comparable industries).
You are experienced in handling telephone and written inquiries as well as complaint cases.
You have a strong customer- and service-orientation, even in challenging situations.
You work independently, proactively, and responsibly.
You are motivated to develop further, team-oriented, and curious about new topics.
You have fluent German and English skills, both written and spoken.

Permanent full-time employment (part-time models possible)
Independent work within a competent team
Practical onboarding tailored to the company and your responsibilities
Experienced colleagues will mentor and coach you
Opportunities to shape processes, short decision-making paths, and a flat hierarchy
Start-up atmosphere with the security and dynamism of an expanding, multi-award-winning company
A steep learning curve and extensive development opportunities
Further training — expand your know-how at our expense
An international team and international projects
Various company events
Office premises directly on the Warnow River, good transport connections
Flexible home office arrangements
Working hours Monday to Friday (no weekend or public holiday work)