Customer Service Specialist managing inbound calls for mortgage loan inquiries. Delivering accurate information and resolving customer queries following company regulations.
HE
Hybrid Experienced Customer Advisor – Customer Support Specialist in the Insurance Industry
Posted 2 months ago
About the role
- Customer Support Specialist handling client inquiries regarding insurance products. Working in a hybrid setup based in Rostock, Germany.
Responsibilities
- You handle incoming customer inquiries via phone and email and act as a fast, competent point of contact for our clients.
- You provide comprehensive advice to our clients on our insurance products and services.
- You accurately maintain and manage our client data, ensuring it is always up to date.
- You oversee our review platforms and actively contribute to a positive external perception.
- You work closely with other departments to ensure a smooth service experience.
- You contribute your own suggestions for optimizing our processes and actively help implement them.
Requirements
- You have at least 5 years of experience in customer service (call center, insurance, e‑commerce, or comparable industries).
- You are experienced in handling telephone and written inquiries as well as complaint cases.
- You have a strong customer- and service-orientation, even in challenging situations.
- You work independently, proactively, and responsibly.
- You are motivated to develop further, team-oriented, and curious about new topics.
- You have fluent German and English skills, both written and spoken.
Benefits
- Permanent full-time employment (part-time models possible)
- Independent work within a competent team
- Practical onboarding tailored to the company and your responsibilities
- Experienced colleagues will mentor and coach you
- Opportunities to shape processes, short decision-making paths, and a flat hierarchy
- Start-up atmosphere with the security and dynamism of an expanding, multi-award-winning company
- A steep learning curve and extensive development opportunities
- Further training — expand your know-how at our expense
- An international team and international projects
- Various company events
- Office premises directly on the Warnow River, good transport connections
- Flexible home office arrangements
- Working hours Monday to Friday (no weekend or public holiday work)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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