About the role

Customer Experience Assistant providing administrative support to the Customer Experience team in a social housing organization. This role involves clerical tasks and coordination for improved customer service.

Responsibilities

Provide high-quality clerical, administrative and organisational support to the Customer Experience Department
Coordinate and manage scheduling for meetings, one-to-ones, performance reviews, professional development sessions, and team offsite events across senior leadership.
Organise and prepare for all staff events, including logistics, materials and follow-up actions.
Book conferences, training sessions, travel and accommodation as appropriate
Assist with weekly diary planning and prioritisation, ensuring alignment with strategic and operational goals.
Maintain and update filing systems, shared calendars, and key documentation.
Assist with project coordination, including tracking actions, preparing reports, and supporting delivery.
Draft and format correspondence, reports, agendas, and minutes for meetings as required.
Liaise with internal and external stakeholders to ensure the smooth running of the Customer Experience function.
Provide general administrative support as required including mail handling, document preparation, and meeting logistics.
Support the onboarding of new team members and coordination of internal communications.
Maintain confidentiality and professionalism in handling sensitive information and communications.

Experience in administrative or support roles, ideally within housing, public service or customer-focused environments.
A reliable and ‘can do’ attitude to your work and relationships
Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
Proficiency in Microsoft Office and digital tools for scheduling, communication and document management.
Excellent written and verbal communication skills, with a professional and approachable manner.
Ability to work independently and collaboratively, using initiative and sound judgement.
Excellent customer service.
Understanding of the importance of discretion, confidentiality and tact when dealing with sensitive or confidential matters
Willingness to learn and adapt to changing priorities and systems.

Starting salary of £15,148 per year
Social Housing Pension Scheme with up-to 10% employer contribution
28 days annual leave that increases with service plus bank holidays (pro rata)
Option to buy and sell annual leave
Training, development, and qualification opportunities
Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
Corporate health scheme membership
Access to an Employee Assistance Programme
Cycle to work scheme
Local gym membership discounts.
A team of trained Mental Health First Aiders who are available for colleagues to contact for support