Customer Experience Assistant providing administrative support to the Customer Experience team in a social housing organization. This role involves clerical tasks and coordination for improved customer service.
About the role
- Customer Experience Training Professional at Honeywell designing and delivering training programs to enhance employee capabilities and drive customer experiences. Working in a hybrid role from Milan, Italy.
Responsibilities
- Design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences.
- Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal projects & service resources.
- Set up structured training schedules, on a quarterly cycle, to be carried out within the region.
- Attend the relevant train the trainer programmes with the associated resources.
- Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc.
- Ensure that regular training updates are carried out as the technology changes.
Requirements
- Minimum 5 years’ working experience as a technical trainer, technical support engineer or technician for Security, FIRE or BMS.
- Minimum 3 years experience in the Installation / configuration / programming Security, FIRE or Building Management systems.
- Technical Degree in electrical / electronic engineering or similar discipline.
- Software / PC programming experience desirable.
- English and Italian language skills required. Any additional European language is a high plus.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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