Operations Supervisor responsible for efficient branch operations at Univar Solutions. Leading compliance, safety, and employee engagement efforts in Tampa, FL.
About the role
- Operations Executive managing KYC compliance, client onboarding, and cross-functional team collaboration. Involves training and supporting new team members with efficient onboarding processes.
Responsibilities
- Know-Your-Client (KYC): Conduct client and partner onboarding, collecting required KYC’s documentation and information for due diligence purposes.
- Compliance Adherence: Collaborate with compliance teams to ensure that all onboarding processes adhere to industry regulations and standards.
- Process Integration: Manage the integration of payment services for clients and provide guidance throughout the setup process.
- Point of Contact: Serve as a primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
- Document and Data Management: Maintain and update onboarding documentation and checklists, ensuring accuracy and completeness.
- Process Monitoring: Continuously monitor and optimize onboarding processes to enhance efficiency and client satisfaction.
- Team Collaboration: Collaborate with cross-functional teams, including sales, legal, and technical departments, to ensure seamless onboarding.
- Market Research and Analysis: Stay informed about industry trends, regulations, and best practices to incorporate into onboarding procedures.
- Management Reports: Prepare and provide regular reports on onboarding progress, including metrics and KPIs.
- Team Development: Assist in training and onboarding new team members and providing ongoing support.
- Others: Perform any other related lawful duties that may be given by the Management from time to time.
Requirements
- Bachelor’s degree in business, finance, or a related field.
- Prior experience in client onboarding inclusive of reviewing KYC packs, preferably in the payment or financial services industry.
- Ability to work in night shift (4PM to 1PM), and flexible scheduling.
- Ability to collaborate effectively across departments.
- Strong knowledge of payment industry regulations and compliance requirements.
- Familiar with international corporate structures and workflow.
- Excellent interpersonal and communication skills.
- Strong verbal and written communication in English.
- Ability to communicate in Chinese including Mandarin is preferable.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Proficiency in using onboarding and customer relationship management (CRM) software.
- Problem-solving abilities and a customer-centric approach.
- Adaptable and able to work effectively in a fast-paced environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director overseeing ticketing operations for Victoria’s public transport network. Leading teams and ensuring stable operations of ticketing products and services throughout a major transition phase.
Regional Director of HVAC Operations responsible for leading service business growth and maintaining core values in multiple offices. Ensuring compliance, maximum profitability, and strategic growth in the region.
Gerontopsychiatrische Fachkraft providing individualized care and treatment in a leading German care home. Collaborating with the team to ensure high - quality care and support for residents' needs.
Gerontopsychiatrische Fachkraft role involved in gerontopsychiatric care at a leading nursing home in Germany. Focusing on individual care and quality of life for residents.
Gerontopsychiatrische Fachkraft providing individualized care for elderly residents. Engaging with team to ensure quality standards and supporting residents' diverse needs.
Gerontopsychiatrische Fachkraft caring for residents with psychiatric needs at a leading German care provider. Involves personalized care, documentation, and team collaboration.
Gerontopsychiatrische Fachkraft for major nursing home operator in Germany. Focused on individual care and treatment for residents in the dementia area.
Global Operation Expert supporting and guiding transformer insulation manufacturing worldwide. Collaborating with international teams to enhance safety and quality in electrical insulation production.
IT Project & Problem Specialist managing SOX compliance while resolving IT incidents and problems. Overseeing project delivery and conducting audits for operational efficiency in South Africa.