Operations Manager overseeing onsite operational and technical service delivery for a Medicaid PBM program in Boston, MA. Ensuring compliance, efficient operations, and stakeholder communications.
About the role
- Operations Executive managing KYC compliance, client onboarding, and cross-functional team collaboration. Involves training and supporting new team members with efficient onboarding processes.
Responsibilities
- Know-Your-Client (KYC): Conduct client and partner onboarding, collecting required KYC’s documentation and information for due diligence purposes.
- Compliance Adherence: Collaborate with compliance teams to ensure that all onboarding processes adhere to industry regulations and standards.
- Process Integration: Manage the integration of payment services for clients and provide guidance throughout the setup process.
- Point of Contact: Serve as a primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
- Document and Data Management: Maintain and update onboarding documentation and checklists, ensuring accuracy and completeness.
- Process Monitoring: Continuously monitor and optimize onboarding processes to enhance efficiency and client satisfaction.
- Team Collaboration: Collaborate with cross-functional teams, including sales, legal, and technical departments, to ensure seamless onboarding.
- Market Research and Analysis: Stay informed about industry trends, regulations, and best practices to incorporate into onboarding procedures.
- Management Reports: Prepare and provide regular reports on onboarding progress, including metrics and KPIs.
- Team Development: Assist in training and onboarding new team members and providing ongoing support.
- Others: Perform any other related lawful duties that may be given by the Management from time to time.
Requirements
- Bachelor’s degree in business, finance, or a related field.
- Prior experience in client onboarding inclusive of reviewing KYC packs, preferably in the payment or financial services industry.
- Ability to work in night shift (4PM to 1PM), and flexible scheduling.
- Ability to collaborate effectively across departments.
- Strong knowledge of payment industry regulations and compliance requirements.
- Familiar with international corporate structures and workflow.
- Excellent interpersonal and communication skills.
- Strong verbal and written communication in English.
- Ability to communicate in Chinese including Mandarin is preferable.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Proficiency in using onboarding and customer relationship management (CRM) software.
- Problem-solving abilities and a customer-centric approach.
- Adaptable and able to work effectively in a fast-paced environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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