Hybrid Enterprise Implementation Manager

at Signals

• Job title: Enterprise Implementation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $95,000 - $110,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Enterprise Implementation Manager leading high-profile enterprise projects for Signal AI. Overseeing client engagements and collaborating with internal teams to drive successful implementations.

Responsibilities

• Oversee the full lifecycle of enterprise implementation projects, managing everything from contracting and discovery to solution delivery and handover to Success and Support teams.
• Develop detailed project plans, monitor progress, and address risks proactively to ensure on-time, within-budget delivery.
• Build strong relationships as the primary client contact during implementation.
• Facilitate discovery workshops to gather requirements and align on goals.
• Present tailored solutions, showcasing their alignment with client objectives and technical requirements.
• Collaborate with Product and Engineering teams to design bespoke, scalable solutions for complex challenges, including multi-product and new use-case scenarios.
• Ensure all deliverables meet technical and business requirements while adhering to best practices.
• Act as a key liaison between Commercial teams (Sales and Success) and Product & Technology (P&T) teams, driving alignment and seamless execution.
• Lead internal scoping sessions, clearly communicating project goals, requirements, and timelines.
• Contribute to cross-functional initiatives aimed at improving delivery frameworks and tools.
• Identify and implement opportunities to enhance operational efficiency through process improvements and technology.
• Lead internal initiatives to drive innovation and best practices.
• Mentor Implementation Engineers, Solution Architects, and other team members, with opportunities to take on direct management responsibilities.

Requirements

• 5+ years of experience in SaaS implementation, enterprise project management, or similar client-facing roles.
• Proficiency with tools such as Miro, project management platforms, Google Workspace, and Excel.
• A proven track record of managing large-scale, high-impact enterprise projects.
• Strong relationship-building skills, with experience leading workshops and presenting to senior stakeholders.
• The ability to deeply understand client needs and translate them into actionable deliverables.
• Demonstrated ability to solve complex challenges with creative, scalable solutions.
• Experience collaborating with Sales, Product, and Engineering teams to achieve shared goals.
• Leadership skills with experience mentoring junior colleagues and managing cross-functional initiatives.
• A collaborative mindset with the ability to work effectively in diverse team environments.

Benefits

• Professional development opportunities
• Flexible work arrangements