IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
About the role
- Senior Implementation Consultant leading the onboarding of Enterprise customers for Attentive’s AI marketing platform. Focused on SMS, email, and enhancing customer relationships across the UK.
Responsibilities
- Lead end-to-end onboarding for Enterprise customers launching SMS, Email (Triggered + Campaign), and other Attentive platform features
- Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations
- Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines
- Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches
- Partner closely with Account Executives, Sales Engineers, Solutions Architects, Deliverability, Product, and Engineering to drive successful implementations
- Act as a trusted technical and strategic advisor to customers during onboarding
- Translate customer feedback and implementation insights into actionable recommendations for Product and Enablement teams
- Identify gaps, inefficiencies, and opportunities to improve the Enterprise onboarding experience
- Help define and refine implementation standards, templates, and best practices for the UK region
- Contribute to automation and tooling initiatives that improve transparency, predictability, and time-to-value
- Support the evolution of Attentive’s SMS + Email implementation model as adoption and complexity continue to grow
- Act as a senior mentor to other Implementation Consultants and Associates
- Share best practices and contribute to internal documentation, training, and enablement
- Support regional coverage and continuity as the UK Implementation team scales
Requirements
- 5+ years of experience in a technical, customer-facing role
- Strong experience with ESP platforms, email migrations, and complex martech stacks (CDPs, e-commerce platforms, data pipelines)
- Proven project management skills with the ability to juggle multiple Enterprise implementations simultaneously
- Comfortable navigating ambiguity and building structure where none exists
- Technically curious, highly organized, and detail-oriented
- Confident communicator who can lead conversations with both technical teams and senior customer stakeholders
- Passion for improving systems, processes, and customer outcomes not just “getting the launch done”
Benefits
- Equal Opportunity Employer
- Fair and inclusive workplace
- Reasonable accommodations for disabilities
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