Hybrid Enterprise Client Success Executive

Posted 2 months ago

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About the role

  • Collaborate closely with internal teams to align account activities with each customer's business case and strategic objectives
  • Execute agreed-upon plans and adhere to mutually agreed timelines with the customer
  • Develop and maintain comprehensive joint impact plans for top accounts
  • Proactively inform and guide customers on new features and releases to maximize value
  • Monitor adoption and utilization trends and provide tailored recommendations
  • Identify renewal risks and retention challenges; work with internal and sales teams to secure renewals
  • Identify upsell and expansion opportunities and enable named Account Executives to drive growth
  • Conduct regular customer business reviews to foster alignment and transparency
  • Act as the primary advocate for customers and channel feedback to drive product and service improvements

Requirements

  • A Bachelor's degree or higher is preferred
  • 7-10+ years of professional experience in Management Consulting, Customer Success, Account Management, Business Development, or other client-facing roles
  • Demonstrated experience managing complex, multi-divisional, and multi-geographical client portfolios
  • Strong collaboration skills with cross-functional teams (Sales, Product, Marketing, Services)
  • Ability to thrive in fast-paced environments and multitask
  • Industry expertise in media monitoring, SaaS, PR, or Marketing
  • Project Management experience is a bonus
  • Excellent written and verbal communication skills in Japanese and English
  • Openness to a hybrid work schedule (in-office one day per month)
  • Legal authorization to work in the country of hire is required

Benefits

  • 20 days of annual paid time off plus an additional day off on your birthday
  • Monthly wellness allowance
  • Comprehensive health insurance with an annual health check
  • Employee assistance programs (mental health, legal, financial, wellness, behavior)
  • Complimentary CalmApp subscription for you and your loved ones
  • Energetic work environment with a hybrid work style
  • Family leave program that grows with tenure
  • Ongoing professional development opportunities

Job title

Enterprise Client Success Executive

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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