Collaborate closely with internal teams to align account activities with each customer's business case and strategic objectives
Execute agreed-upon plans and adhere to mutually agreed timelines with the customer
Develop and maintain comprehensive joint impact plans for top accounts
Proactively inform and guide customers on new features and releases to maximize value
Monitor adoption and utilization trends and provide tailored recommendations
Identify renewal risks and retention challenges; work with internal and sales teams to secure renewals
Identify upsell and expansion opportunities and enable named Account Executives to drive growth
Conduct regular customer business reviews to foster alignment and transparency
Act as the primary advocate for customers and channel feedback to drive product and service improvements
Requirements
A Bachelor's degree or higher is preferred
7-10+ years of professional experience in Management Consulting, Customer Success, Account Management, Business Development, or other client-facing roles
Demonstrated experience managing complex, multi-divisional, and multi-geographical client portfolios
Strong collaboration skills with cross-functional teams (Sales, Product, Marketing, Services)
Ability to thrive in fast-paced environments and multitask
Industry expertise in media monitoring, SaaS, PR, or Marketing
Project Management experience is a bonus
Excellent written and verbal communication skills in Japanese and English
Openness to a hybrid work schedule (in-office one day per month)
Legal authorization to work in the country of hire is required
Benefits
20 days of annual paid time off plus an additional day off on your birthday
Monthly wellness allowance
Comprehensive health insurance with an annual health check
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