Customer Success Account Manager managing customer accounts for UPS in Arkansas. Focused on driving customer satisfaction and retention through engagement and support.
About the role
- Enterprise Account Manager for adjoe managing enterprise-level app publishers and maximizing revenue. Responsible for contract negotiations and KPI analysis in a hybrid setup.
Responsibilities
- Manage and expand a portfolio of existing enterprise-level app publishers
- Conduct in-depth analysis of key performance indicators (KPIs) related to partner performance
- Lead high-stakes negotiations for renewed contracts, including multi-year agreements and service level agreements (SLAs)
- Cultivate strong relationships with cross-functional teams on the publisher side
- Build and maintain an understanding of industry trends and competitive dynamics
Requirements
- 10+ years of experience in B2B tech account management
- 3+ years managing enterprise accounts in loyalty programs, delivery, quick-service restaurants, fintech, e-commerce, and mobility apps
- Proven track record managing multi-million-dollar accounts, exceeding annual targets of $5M+
- Excellent analytical skills to connect disparate data points into strategic insights
- Outstanding communication and presentation skills
- Experience collaborating with product, legal, and data security teams
Benefits
- Regular feedback and development program to support your growth
- Visa assistance for relocation to Hamburg
- 30 vacation days per year
- 3 weeks of remote work per year
- Free access to in-house gym and fitness classes
- Mental health support through Employee Assistance Program (EAP)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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