Account Management role assisting the onshore broking team in managing risk and insurance programs while building client relationships. Requires knowledge of risk management processes and legislative compliance.
About the role
- Account Manager responsible for managing, renewing, and driving growth for SaaS accounts at Meltwater. Collaborating with teams to ensure customer satisfaction and account expansion initiatives.
Responsibilities
- Manage, renew, and foster growth within assigned accounts
- Focus on driving sustainable, long-term growth while overseeing renewals
- Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
- Identify and actively pursue expansion opportunities within accounts
- Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
- Partner with Renewals Representatives to ensure robust account retention
- Cultivate and nurture strong relationships with key stakeholders within assigned accounts
- Monitor customer usage patterns to inform strategic renewal and product expansion approaches
- Implement proactive sales processes to effectively counter competitive threats during renewal negotiations
Requirements
- A Bachelor's degree or higher is preferred for this role
- A minimum of 2 years tenure in account management is desired
- Strong strategic thinking and execution capabilities
- Ability to develop effective account plans and strategies
- A proactive approach to identifying and driving expansion opportunities within accounts
- Refined communication and collaboration abilities
- Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
- Excellent written and verbal communication skills in English
- Willingness to embrace the best of both worlds with our hybrid work schedule
- The ability to legally work in the country of hire is required for this position.
Benefits
- Comprehensive Paid Time Off & generous paid & unpaid leave policies
- 401K matching, life insurance, commuter benefits, and parental leave plans
- Excellent medical, dental, and vision options
- Collaborative, transparent and fun loving office culture
- Accelerated professional development and growth programs
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