Account Representative role at Comfort Medical, pproviding customer service through inbound and outbound calls, presenting products and services for Patient Enrollment and repeat orders.
About the role
- Account Manager driving growth for US-based brands at Zencargo, turning supply chains into a competitive advantage. Building relationships and managing strategic accounts with a focus on data-driven results.
Responsibilities
- Own your book of business: Drive volume and gross profit growth across your customer portfolio, with full accountability for performance.
- Build long-term value: Create and maintain a living Joint Impact Plan for each customer, aligned to clear ROI levers: transport spend, working capital, revenue, productivity, and CO₂ reduction.
- Drive platform adoption: Champion Zencargo’s technology, ensuring full customer engagement with features, reporting, automation, and optimisation tools.
- Strengthen relationships: Build strong multi-threaded relationships across customer organisations, expanding stakeholder engagement and becoming a trusted advisor.
- Lead strategic conversations: Run customer-facing business reviews, unlock new opportunities (lanes, modes, supplier optimisations), and present actionable insights from data.
- Collaborate cross-functionally: Partner with Operations, Pricing, and Product teams to deliver value. Own pricing discussions, rate card alignment, and escalation resolution.
Requirements
- Proven success in account growth and stakeholder management
- Strong strategic thinking and planning capabilities
- Data-literate and ROI-focused with ability to translate insights into action
- Experience with platform adoption and B2B SaaS-like value delivery in logistics
- Excellent communicator and relationship builder
- Skilled presenter, confident leading senior conversations
- Collaborative, solution-oriented team player
- Strong prioritisation and project management ability
- Proficient in Google Suite, BI tools (e.g. Thoughtspot), and CRM systems
- Strong understanding of international freight forwarding and supply chains
- Comfortable navigating customer data to find value levers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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