Senior eCommerce Underwriter at Nuvei, supporting underwriting by analyzing merchant applications and assessing creditworthiness. Collaborating with Loss Prevention and Sales teams to identify risks.
About the role
- Reporting to: CRM Manager.
- Fixed-term full-time role (end of October to end of December 2025), 40 hours/week including an hour’s paid lunch break each day.
- Hybrid: 3 days in our Paddington offices, 2 days WFH.
- Provide a high level of customer service to all MOTH customers aligned with MOTH values.
- Provide customer support through a variety of channels including live chat & email.
- Resolve customer enquiries in line with MOTH’s brand values and within expected response and resolution times; take ownership and proactively reach customers for swift resolution.
- Work closely with the wider team including 3PL partners and other departments to ensure consistent customer service levels.
- Amplify the voice of the customer by escalating feedback and ideas for improvement.
- Proactively spot patterns in customer frustrations and suggest process or product information changes to increase satisfaction.
- Drive conversions through customer engagement, suggestive selling, and sharing product knowledge.
- Attend weekly departmental meetings and maintain awareness of wider team priorities.
Requirements
- Ideally 1 year+ of experience gained from a similar role and environment.
- Exceptional communication skills, written and verbal.
- Experience with website CMS, ideally Shopify.
- Experience with customer service systems such as ReAmaze, Gorgias, Klaviyo.
- Team player, able to work with multiple business functions to achieve objectives.
Benefits
- Accrual of annual leave (2.25 days per month worked)
- Free breakfasts and an abundance of chocolate covered rice cakes
- Weekly Cocktail Thursdays, monthly socials, summer and Christmas parties
- Free monthly MOTH allowance and discount codes for family and friends
- Paid one-hour lunch break each day
- Diversity & Inclusion commitment and recruitment adjustments available
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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