🇬🇧🇺🇸
- The most delicious cocktails in a can
- For whoever, wherever
- Take us with you
- B Corp™️ certified

MOTH Drinks - B Corp™

Browse and apply for open jobs at MOTH Drinks - B Corp™.

director

MOTH Drinks is a B Corp certified company known for offering a range of delicious premixed cocktails in cans. These cocktails are made with craft spirits and aim to deliver bar-quality taste in a convenient format, perfect for those on the go. MOTH Drinks has a commitment to creating a more inclusive, equitable, and regenerative economy, aligning with the global B Corp community values. The company offers a variety of cocktail packs suitable for gifting, parties, or personal enjoyment. MOTH Drinks can be found in major retailers such as Waitrose, Tesco, and Sainsbury's, or ordered online for home delivery.

**Responsibilities**

- We’re looking for a commercial all-rounder, you will be responsible for the entire UK P&L, from sales revenue, to marketing spend to headcount planning and everything else in between
- Owning the UK budget and ensuring that your teams do too
- You will craft robust strategies within Sales and Marketing in the UK, developing our established revenue channels, whilst also being adaptable to new opportunities and having foresight to mitigate risks
- You’ll be responsible for working with the UK Marketing team to translate global marketing plans into the UK market and working with Operations, People and Finance on cross functional projects. 
- You’ll work closely with the NPD team on executing new opportunities in the UK market

- The UK MD will sit on our global leadership team and is a strategic leadership role
- You will lead and manage the UK business to enable us to achieve our ambitious (and exciting) growth plans over next year and the years to come. You will have 3 direct reports (2 in Sales and 1 in Marketing) and an indirect team of c. 20
- We take culture and our values extremely seriously at MOTH. We only hire 9s and 10s out of ten, and as a result, our MOTHs are a talented team with buckets of potential. You will work closely with your teams to develop them, whilst always understanding that preserving MOTH culture is at the heart of everything we do. You’ll love being part of people’s growth and want to take people on the journey with you. 
- An expert communicator, you’ll be comfortable coaching the team to get the absolute best from them 
- We consider ourselves low-ego and you’ll thrive on leading the applause when we’re celebrating success, but if the going gets tough, you’ll know how to rally and inspire the team to turn things around


Managing Director

Managing Director leading the UK business for MOTH, a fast-growing FMCG brand. Responsible for P&L, commercial strategies, and team leadership.

customer-support

**The Role:**  
This role is for someone who is looking to kickstart their career in CRM. You will support our CRM strategy through email creation, data gathering and testing. Alongside this, you will be responsible for driving customer retention by providing an exceptional level of customer service to all MOTH customers.  
The role split will be approximately 70% CRM and 30% Customer Service, however during peak times there will be more emphasis on Customer Service. You will need to have a passion for problem-solving that is driven by helping others and consistently improving customer experience. As a small team, this is an great opportunity to develop your current skills whilst also expanding them across CRM.  
**CRM Responsibilities:**  
- Plan, execute and schedule all email campaigns using Klaviyo.  
- Manage the end-to-end email campaign briefing process, collaborating with the copy team to develop copy briefs.  
- Lead email briefing and sign-off meetings.  
- Contribute creative ideas for new email concepts and content.  
- Keep the email marketing calendar updated and accurate.  
- Segment the customer database to optimise campaign performance.  
- Support data collection, reporting, and run testing initiatives to inform strategy.  
- Update automated email flows with seasonal content, including imagery and copy.  
- Monitor customer satisfaction surveys and compile feedback for analysis.  
- Participate in weekly departmental meetings to stay aligned with wider team priorities.  
- Assist in documenting CRM workflows, processes, and best practices.  
**Customer Service Responsibilities:**  
- Provide customer support through a variety of channels including email, livechat, paid advertising and reviews.  
- Take ownership of enquiries and proactively reach customers to provide a swift resolution and achieve a positive outcome.  
- Amplify the voice of the customer by escalating customer feedback and ideas for improvement.  
- Complete weekly reports, proactively spotting patterns in customer communications, seeing where we can adapt our processes or product information to increase satisfaction.  
- Drive conversions through the engagement of customers, suggestive selling, and sharing product knowledge.

CRM and Customer Service Assistant – Permanent

CRM Assistant supporting email creation and driving customer retention through outstanding service. Opportunity to develop CRM skills in a fast-growing FMCG brand.

account-executive

• Be the face of MOTH across a designated London territory (SW & Central or East & North)
• Partner with Convenience and Wholesale team to secure listings in new convenience stores and support wholesale depot activity
• Lead in-store sampling sessions (some weekend work; time back in lieu)
• Collaborate with marketing to amplify MOTH’s brand in independent and convenience outlets
• Visit top-performing stores weekly and build relationships with store managers across key accounts (Sainsbury’s, Waitrose, Tesco, Coop, etc.)
• Drive brand visibility, product availability and presentation in stores
• Identify opportunities to expand presence and increase sales; take ownership of top store sales numbers
• Report on competitor activity and category insights
• Pitch activation ideas to the Off-Trade team and support brand activations
• Report to Sales team; hybrid working with Mondays in Paddington office and Tuesday–Friday field travel across London
• Fixed term contract through end of 2025; full-time (40 hours/week)

Sales Executive – Convenience

Field Sales Exec driving in-store distribution, sampling and retailer relationships for MOTH canned cocktails across London

ecommerce

• Reporting to: CRM Manager.
• Fixed-term full-time role (end of October to end of December 2025), 40 hours/week including an hour’s paid lunch break each day.
• Hybrid: 3 days in our Paddington offices, 2 days WFH.
• Provide a high level of customer service to all MOTH customers aligned with MOTH values.
• Provide customer support through a variety of channels including live chat & email.
• Resolve customer enquiries in line with MOTH’s brand values and within expected response and resolution times; take ownership and proactively reach customers for swift resolution.
• Work closely with the wider team including 3PL partners and other departments to ensure consistent customer service levels.
• Amplify the voice of the customer by escalating feedback and ideas for improvement.
• Proactively spot patterns in customer frustrations and suggest process or product information changes to increase satisfaction.
• Drive conversions through customer engagement, suggestive selling, and sharing product knowledge.
• Attend weekly departmental meetings and maintain awareness of wider team priorities.

Ecommerce Customer Service Assistant

Provide ecommerce customer support for MOTH's premium canned cocktails. Handle live chat, email, order issues, drive conversions and liaise with 3PL and internal teams.

🇬🇧🇺🇸 - The most delicious cocktails in a can - For whoever, wherever - Take us with you - B Corp™️ certified

MOTH Drinks - B Corp™

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