Counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions.
Contacting borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangements.
Reviewing borrower’s current financial situation and offer additional options.
Providing support to inbound Customer Service on high inbound volume days.
Performing all duties in accordance with company’s policies, US state and federal laws and regulations.
Evaluating and helping determine the borrower’s ability to pay, and collecting appropriate financial information.
Counselling borrowers on their options through education of alternative solutions.
Providing alternatives to borrowers by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
Negotiating reasonable payment arrangements with borrowers and processing payments.
Requirements
High school diploma or equivalent work experience
Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
Experience in the Banking, Mortgage/Loan Servicing industries preferred.
Benefits
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Coordinate credit card collections for cruise reservations and chargebacks at cruise line. Working with travel agents and passengers, maintaining organized case files and responding to credit card companies.
Collections Analyst managing and enhancing accounts receivable processes at Meltwater. Collaborating with teams to ensure prompt collection of debts and minimize losses while supporting customer relationships.
Provide billing and collections support for Stuart's France operations. Work in a hybrid model with a strong focus on customer invoicing and debt management.
ITC Sr. Team Lead - Collections overseeing daily work priorities and Accounts Receivable issues. Ensuring compliance and improving team efficiency in a hybrid work model.
Chargé de recouvrement pour Logitrade gérant un portefeuille de grands comptes. Assurant le recouvrement de créances et optimisant les délais de paiement.
Collections Team Lead managing and developing accounts receivable team at Uline. Overseeing customer service and payment collection strategies in a growing North American company.
French - speaking Collections Executive at YouLend promoting sustainable relationships with customers. Responsible for resolution of under - paying customers within a fast - growing fintech environment.
Medical Collections and Revenue Cycle Specialist focusing on collections, claim denials, and compliance. Managing AR processes and maintaining customer relationships in a healthcare setting.
Collections Manager at Brixmor overseeing account specialists and managing delinquent accounts for commercial real estate. Responsibilities include meetings, tenant disputes, and compliance monitoring.
Assistente de Cobrança at Avla transforming insurance market with clarity and proximity. Focus on customer communication, organizational skills, and handling delicate situations.