Hybrid Early Stage Collections Specialist, I

Posted 4 weeks ago

Apply now

About the role

  • Counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions.
  • Contacting borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangements.
  • Reviewing borrower’s current financial situation and offer additional options.
  • Providing support to inbound Customer Service on high inbound volume days.
  • Performing all duties in accordance with company’s policies, US state and federal laws and regulations.
  • Evaluating and helping determine the borrower’s ability to pay, and collecting appropriate financial information.
  • Counselling borrowers on their options through education of alternative solutions.
  • Providing alternatives to borrowers by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
  • Negotiating reasonable payment arrangements with borrowers and processing payments.

Requirements

  • High school diploma or equivalent work experience
  • Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
  • Experience in the Banking, Mortgage/Loan Servicing industries preferred.

Benefits

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Job title

Early Stage Collections Specialist, I

Job type

Experience level

Junior

Salary

$22 per hour

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job