Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Early Stage Collections Specialist managing borrower payment arrangements for Carrington Mortgage Services. Providing financial solutions and customer support in a hybrid work environment.
Responsibilities
- Counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions.
- Contacting borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangements.
- Reviewing borrower’s current financial situation and offer additional options.
- Providing support to inbound Customer Service on high inbound volume days.
- Performing all duties in accordance with company’s policies, US state and federal laws and regulations.
- Evaluating and helping determine the borrower’s ability to pay, and collecting appropriate financial information.
- Counselling borrowers on their options through education of alternative solutions.
- Providing alternatives to borrowers by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
- Negotiating reasonable payment arrangements with borrowers and processing payments.
Requirements
- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries preferred.
Benefits
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Analista de Crédito e Cobrança managing credit operations and client portfolio at Grupo Doce D’ocê. Involves financial analysis, debt management, and client relationship activities.
Credit Collections Specialist managing customer portfolios at KARL STORZ. Driving collections, supporting cash flow, and resolving past - due issues.
Managing analytics and collections strategy teams for a leading higher education company. Overseeing credit recovery optimization and financial product development in a collaborative work environment.
Collections Intern supporting day - to - day operations in Berkshire Hathaway GUARD Insurance Companies' Collections department. Gaining foundational business skills while contributing to real work in insurance finance operations.
Billing and Collections Specialist responsible for the order - to - cash cycle at OfficeRnD. Ensuring accurate invoicing and managing collections while collaborating with internal teams.
Manage and oversee credit and collections for adidas in Porto, ensuring timely receivables and stakeholder collaboration. Requires strong finance acumen and experience in a corporate finance environment.
Associate Billing and Collections Representative managing claim submissions and edits at Covenant Medical Group. Handling UB - 04 and 1500 claims while following up on outstanding accounts.
Risk Analyst focused on improving credit and debt strategies for a fintech startup. Collaborating with Data Science to enhance performance metrics and support daily operational demands.
Senior Analyst developing and improving collection strategies through quantitative and qualitative analyses. Working closely with various teams to ensure effective execution within Credsystem.