Processing of telephone and written customer inquiries (inbound)
Comprehensive advice and clarification of customer queries
Maintenance of customer and transaction data
Requirements
Good Dutch language skills, both written and spoken
English or Georgian language proficiency
High customer and service orientation
Capable of effectively communicating with diverse customer profiles
Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
Possesses a creative mindset and a collaborative team spirit
Previous experience in the similar position is a plus
Preparedness to work in shifts, on weekends and public holidays
Benefits
Attractive salary
A workplace that runs on trust, empowerment, and feedback
Hybrid work model combining office and remote work
Progression to the senior Back Office Expert role after completion of 6 months' probation
Premium health insurance for you and your family members
Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
Mentoring, personal and professional development opportunities
Best career development opportunities in an international company
Referral bonus
Centrally located, modern offices, game zones, and relaxation areas
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