IT Service Manager ensuring service quality and customer satisfaction for an IT - Service Provider. Involves communication with clients and stakeholders while managing service contracts.
IA
Hybrid Disability Case Manager
Posted 2 months ago
About the role
- Disability Case Manager at iA Financial Group managing short- and long-term disability claims. Collaborating with rehabilitation teams and healthcare professionals to support clients with life challenges.
Responsibilities
- Assess short- and long-term disability claims to determine eligibility for benefits based on medical documentation and policy guidelines
- Conduct detailed telephone interviews to gather medical and non-medical information
- Develop and implement personalized case management plans
- Collaborate with rehabilitation teams and attending physicians to facilitate return-to-work plans
- Communicate effectively with policyholders, participants, healthcare professionals, and government agencies
- Handle sensitive and potentially difficult conversations with empathy and professionalism
- Maintain accurate and up-to-date claim files in our system
- Participate in client and supplier meetings and contribute to special projects
Requirements
- 2 to 5 years of experience in disability claims, health professions, human resources, or a related field
- Knowledge of occupational health and safety and medical terminology
- Proficiency in spoken and written French
- Advanced level of English proficiency is required
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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