Disability Case Manager at iA Financial Group managing short- and long-term disability claims. Collaborating with rehabilitation teams and healthcare professionals to support clients with life challenges.
Responsibilities
Assess short- and long-term disability claims to determine eligibility for benefits based on medical documentation and policy guidelines
Conduct detailed telephone interviews to gather medical and non-medical information
Develop and implement personalized case management plans
Collaborate with rehabilitation teams and attending physicians to facilitate return-to-work plans
Communicate effectively with policyholders, participants, healthcare professionals, and government agencies
Handle sensitive and potentially difficult conversations with empathy and professionalism
Maintain accurate and up-to-date claim files in our system
Participate in client and supplier meetings and contribute to special projects
Requirements
2 to 5 years of experience in disability claims, health professions, human resources, or a related field
Knowledge of occupational health and safety and medical terminology
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