Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
IA
Hybrid Disability Case Manager
Posted 6 months ago
About the role
- Disability Case Manager at iA Financial Group managing short- and long-term disability claims. Collaborating with rehabilitation teams and healthcare professionals to support clients with life challenges.
Responsibilities
- Assess short- and long-term disability claims to determine eligibility for benefits based on medical documentation and policy guidelines
- Conduct detailed telephone interviews to gather medical and non-medical information
- Develop and implement personalized case management plans
- Collaborate with rehabilitation teams and attending physicians to facilitate return-to-work plans
- Communicate effectively with policyholders, participants, healthcare professionals, and government agencies
- Handle sensitive and potentially difficult conversations with empathy and professionalism
- Maintain accurate and up-to-date claim files in our system
- Participate in client and supplier meetings and contribute to special projects
Requirements
- 2 to 5 years of experience in disability claims, health professions, human resources, or a related field
- Knowledge of occupational health and safety and medical terminology
- Proficiency in spoken and written French
- Advanced level of English proficiency is required
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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