Lead and mentor a team that consists of Associate Director and Account Manager level associates, providing ongoing direction, feedback and support
Support an assigned book of business strategically to achieve objectives, including relationship development, growth, retention, and customer objectives
Manage risks and develop opportunities associated with current clients
Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders
Utilize data-driven resources to run efficient/effective meetings and work sessions with the client and relevant SMEs
Develop best-in-class presentation strategies, narratives, and content to support external meetings with senior stakeholders
Lead regular partnership review meetings, including strategic account planning, relationship mapping, competitive market analysis and issue management
Advocate for partner culture and serve as an ambassador within Evolent and the go-to expert on client priorities
Aggressively manage all aspects of contracts and ensure ongoing contract performance through risk management and SLA adherence
Requirements
Bachelors’ Degree or equivalent work experience
4 or more years in client or account management leadership roles
5+ years broad-based Health Plan experience
Ability to find creative solutions in an ever-changing and growing environment
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level
Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents
Travel: 40% w/in the US and US Territories
Possess working knowledge of Evolent products and services and can articulate value proposition
Technical requirement: High speed internet over 10 Mbps and (for call center employees) ability to plug in directly to the home internet router
Identity verification (submission of government issued photo ID), comprehensive background check, in-person I-9 verification, and possible drug screening
Use of artificial intelligence tools during interviews is prohibited and monitored
Benefits
Comprehensive benefits (including health insurance benefits) to qualifying employees
Eligible for a bonus component dependent on pre-defined performance factors
Work/life balance, flexibility to suit their work to their lives, and autonomy
Remote / Work at Home arrangement
Travel opportunities (40% travel within the US and US Territories)
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