VC
Vestiaire CollectivePayment Fraud Director
Payment Fraud Director at Vestiaire Collective transforming the fashion industry through a sustainable marketplace. Leading payment ecosystem evolution and fraud prevention across 70+ countries.
About the role
- Develop and implement comprehensive multi-year social enterprise growth strategy aligned with Project Place's mission
- Personally drive business development and sales efforts to grow customer base and generate revenue
- Build and maintain strategic relationships with private sector businesses, corporate partners, and institutional customers through direct engagement
- Cultivate and manage relationships with city and state government contacts to secure contracts and expand public sector partnerships
- Identify, evaluate, and launch new social enterprise opportunities that advance both financial sustainability and participant impact with the goal of increasing skills developed and number of clients served
- Represent Project Place at industry conferences, business networking events, and community forums
- Develop compelling sales proposals and presentations that communicate the value proposition of our social enterprises
- Serve as a member of the Senior Leadership Team, supporting organizational growth aligned with mission, vision, and values
- Oversee daily operations of all social enterprises, ensuring operational efficiency, high-quality service delivery, and financial performance
- Directly supervise Social Enterprise Directors providing coaching and performance management
- Partner closely with other departments to ensure seamless integration of training and support services
- Establish and enforce quality standards, operational procedures, and customer service protocols
- Ensure enterprises provide meaningful work experiences that build client skills, confidence, and employment readiness
- Manage relationships with a team that includes Project Place program graduates serving in supervisory and mentorship roles
- Lead budgeting, forecasting, and financial planning processes for all enterprise activities
- Manage profit and loss (P&L) for each social enterprise line, ensuring financial sustainability and revenue growth
- Monitor financial performance proactively and implement corrective actions—raising concerns before they become problems
- Develop pricing strategies, cost structures, and financial models for existing and new ventures
- Track key financial metrics including gross margin, operational costs, and revenue per client
- Present regular financial reports to Senior Leadership Team and Board of Directors
- Think strategically about how enterprise revenue supports the organization's overall sustainability
- Build and lead a high-performing team, providing direct supervision to enterprise directors
- Recruit, hire, train, and develop staff committed to both business excellence and social mission
- Make decisive personnel decisions when team members are not meeting expectations
- Model a culture of innovation, collaboration, and mission-driven business practice
- Build staff capacity through teaching—help team members understand concepts like gross margin, pricing strategy, and financial decision-making
- Work effectively with team members who are industry experts and bring lived experience, recognizing they may have different educational backgrounds but tremendous field knowledge
- Establish and track key performance metrics for both financial outcomes and social impact results
- Use data insights to drive continuous improvement and optimize business and program performance
- Monitor grant deliverables proactively and problem-solve when targets are at risk
- Prepare compelling impact reports demonstrating the value and effectiveness of our social enterprise model
- Track and manage client wage budgets and operational expenses
Requirements
- 7+ years of progressive experience in business operations, entrepreneurship, or social enterprise management
- Deep commitment to social justice and the ability to balance business performance with participant development and dignity
- Demonstrated success in business development, sales, or partnership cultivation—you must have a proven track record of identifying and securing new business
- Proven success managing profit or loss (P&L) or revenue-generating ventures with accountability for financial performance
- Strong analytical skills, including budgeting, forecasting, financial analysis, and understanding of key business metrics
- Analytical mindset and comfort with data-driven decision-making
- Experience managing teams and providing direct supervision to multiple reports
- Excellent leadership, communication, and strategic planning skills
- Ability to build relationships across diverse stakeholder groups—from corporate executives to government officials to frontline staff to clients with lived experience
- Entrepreneurial mindset with ability to identify opportunities, take calculated risks, and drive innovation
- Comfort with change, ability to pivot quickly, and resilience in an entrepreneurial nonprofit environment
Benefits
- Health insurance (vision & dental), and life and long-term disability insurance
- 401k plan with employer match
- Paid time off, beginning at 3 weeks per year in the first year of employment
- Professional development opportunities
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