Hybrid Director, Partner Success

Posted 3 weeks ago

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About the role

  • Manage partner relationships, acting as the primary day-to-day contact
  • Build trusted relationships across key partner stakeholders, including operational and mid-level leadership
  • Drive and measure performance metrics (KPIs) of the account to ensure mutual growth, customer experience, contract compliance, and profitability.
  • Support commercial discussions and lead resolution of partner issues or escalations
  • Lead regular partner check-ins and client business reviews (QBRs/MBRs)
  • Identify opportunities for performance optimization, operational improvement and cost efficiencies
  • Collaborate with Product, Ops, Tech, and Legal to execute partner initiatives
  • Translate partner feedback into internal insights
  • Drive clarity and execution through structured plans and measurable results

Requirements

  • Bachelor’s degree required; Master’s degree or equivalent advanced education preferred.
  • Over 7 years of progressive experience in BPO or call center operations, client success, or partner management roles.
  • Background in service- or product-focused organizations, with a deep understanding of customer experience and service delivery.
  • Exceptional communication, leadership, and project management skills with the ability to collaborate across functions and geographies.
  • Skilled in data-driven decision-making, using performance metrics and analytics to identify trends, optimize processes, and improve outcomes.
  • Willingness to travel up to 20%

Benefits

  • Health insurance
  • Professional development opportunities

Job title

Director, Partner Success

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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