Hybrid Director, Partner Services

Posted last month

Apply now

About the role

  • Lead and grow the Partner Services team, providing clear direction, mentorship, and professional development for Service Delivery Managers (SDMs)
  • Drive operational excellence in the onboarding, enablement, and ongoing success of Authorized Service Delivery (ASD) and MSSP partners
  • Define and implement a scalable framework for partner technical services, including enablement programs, bootcamps, workshops, and certifications
  • Build strong relationships with Solutions and Services Partners serving as a trusted advisor for post-sales technical strategy and delivery
  • Partner closely with Sales, Solutions Engineering, Product, and Customer Support teams to ensure alignment and successful partner outcomes
  • Oversee the development and deployment of tools, frameworks, and resources that enhance partner capabilities in service delivery
  • Ensure high partner satisfaction through continuous feedback loops, proactive issue resolution, and strategic guidance
  • Lead initiatives to grow technical services capabilities for partners, including the MSSP business and global ASD program
  • Drive the creation of technical services best practices, reference architectures, and solution frameworks to scale partner delivery excellence
  • Manage regional and global performance metrics, operational diligence, and strategic partner initiatives

Requirements

  • Experience engaging with C-suite executives and senior leaders at partner organizations
  • Extensive experience in partner services, post-sales enablement, or partner success leadership
  • Proven ability to lead and scale a team of technical services managers across multiple regions
  • Strong knowledge of networking concepts, cybersecurity, DNS, CDN, web security, and cloud-native architectures
  • Experience in MSSP and Services Partner ecosystems
  • Excellent communication and relationship-building skills with partners and internal stakeholders
  • Track record of defining and operationalizing partner enablement frameworks and service delivery programs
  • Ability to troubleshoot and guide resolution of technical issues in a complex partner environment
  • Experience with API integration and automation for scalable service platforms
  • Strategic thinker with operational rigor and the ability to drive cross-functional initiatives
  • Strong business acumen and understanding of go-to-market models
  • Collaborative mindset with the ability to influence across functions
  • Passion for building scalable partner programs and enabling long-term partner success

Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave
  • This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan
  • This role is eligible to participate in Cloudflare’s equity plan
  • Cloudflare offers a complete package of benefits and programs to support you and your family; benefits may vary for employees based outside the U.S.

Job title

Director, Partner Services

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job